Open Records Compliance Analyst Resume Title

Sparkle Simmons

*** ******* *****, *********, ** 30236 TEL 678-***-****

EMAIL: **************@*****.***

OBJECTIVE

Seeking a challenging position, which will allow me to further utilize my skills and acquire new abilities.

SUMMARY OF QUALIFICATIONS

Strong analytical and organizational skills

Proficient in Microsoft Word, Excel, Outlook and Internet research

Effectively multi-tasks and adapts to fast-paced situations to maximize efficiency.

Works well independently or as a team member

Demonstrates high degree of integrity and discretion.

Possesses a commitment to quality customer service.

Ability to handle difficult and stressful situations with professional composure.

Computer Savvy

Ability to build and maintain effective working relationships with all levels of management and staff.

PROFESSIONAL EXPERIENCE

Georgia Département of Public Safety-08/2022-Present

Open Records Compliance Analyst-Atlanta, GA

Duties:

Receives, analyzes and responds to requests for available, releasable department records related to administrative, operational, civilian criminal matters within the required deadlines established by state law.

Provide a requestor with each legal basis for every redaction, including every document lawfully withheld from disclosure.

Maintain a through knowledge and understanding of the services, policies, programs and operations of the Department of Public Safety.

Maintain a working knowledge of the Georgia Open Records Act and department training related to the Act.

Conduct accurate legal analysis to redact all information that is protected according to state and federal law. Records that require review and redaction include paper documents, electronic files, photographs, videos, and audio files.

Determine whether a request seeks evidence for criminal investigations or cases, and communicate with the requestor for additional steps to release responsive documents.

Teacher Retirement System of Georgia 08/2016-05-22

Retirement Operations Specialist - Atlanta, GA – Full Time (40HR per week)

Duties:

I perform specialized technical duties in account maintenance and disbursement of benefit

payments. These technical duties are in support of Division Operations.

I research and respond to individual questions regarding all aspects of benefits, and act as their liaison to ensure timely resolution of resolving their benefit issues. I pleasantly dealt with customers to ensure satisfaction. I conduct face-to-face consultations, both scheduled and walk-in. I provide technical assistance to individuals and/or businesses primarily through telephone and face-to-face contact. I resolved customer complaints, guided them, and provided relevant information.

I am responsible for input and maintenance of benefits data in human resources information system PASS. Manage client databases and process benefit enrollments, changes, and terminations. I research and respond to inquiries from member regarding TRS laws and policies, required documentation, and other matters regarding member accounts. I secured, analyzed, and protected sensitive personal and financial information. I prepare and process ACH deletions, reversals, request stop payments/voids on paper checks and cancelation of retirement benefits; prepare and remit bank reclamation requests. I made determinations and used sound judgment to resolve customer disputes and delinquency issues. I ensure plans and programs are complying and are applicable with the state and federal regulations.

Georgia Department of Community Health 02/2014 to 08/2016

Business Analyst – Atlanta, GA – Full Time (40 HR per week)

Duties:

I Define and implement new process or modify existing process and procedures that impacts both business unit and IT. I analyzed the business objective of the stakeholder and

Develop Customer Service Request and participate in any business processes. I managed any change request related to the working project plans daily, to meet the agreed deadlines.

I aid programmers in developing their business goals and objectives for projects and Customer service Request for the health coverage.

I represented business units in board meetings and possess the ability to fully translate decisions made to business. I served as an interface between SHBP IT (State Health Benefit Plan ~ Internet Technician), policy, and the vendors. I consulted with vendors or technical staff to ensure that functionality of automated systems is consistent with adherence to laws, regulations, and best practice standards by users. I translated business requirements to System/Functional requirements in preparation for submission to application developers. I secured, analyzed, and protected sensitive personal and financial information. I provided expertise in the business unit processes they support, and systems components associated with these processes.

I identified systems defects and serves as key point of contact for troubleshooting and resolution.

Serve as lead in evaluation of new technologies or solutions to improve service and efficiency of systems. I developed test plans, test cases, and associated test data needed to execute User Acceptance Testing.

State Health Benefit Plan 06/2012 to 01/2014

Customer Service Representative - Atlanta, GA Full Time (40 HR per week)

Duties:

I conduct face-to-face consultations, both scheduled and walk-in. I provide technical assistance to individuals and/or businesses primarily through telephone and face-to-face contact. I pleasantly dealt with customers to ensure satisfaction.

I resolved customer complaints, guided them, and provided relevant information. I am responsible for input and maintenance of benefits data in database. I educate new and existing individuals on policies and procedures. I perform other professional responsibilities as assigned by supervisor.

Division of Medicaid/Member Merge Policy Unit 11/2010 to 05/2012

Medicaid Research Clerk – Atlanta, GA – Full Time (40 HR per week)

Duties:

I conducted specialized research of various databases including Gammis, SUCCESS, SDX and SXC to determine eligibility status. I performed eligibility updates in MEMS and SXC systems.

I served as a communication link between assigned unit and program. I processed and/or review applications. I maintained appropriate eligibility policies and procedures. I initiated actions to acquire necessary information for eligibility status. I interpreted and applied relevant policies and procedure revisions. I assisted with other program areas and agencies on Special Projects (Member Merge and Interstate Paris Match)

ATLANTA PEACH MOVERS 03/2007 to 03/2009

Customer Service Coordinator – Atlanta, GA – Full Time (40 HR per week)

Duties:

I created and maintained records of plans, insertion orders, schedule, and contracts. I completed moving arrangements, processed expense reports, and tracked budget in company database. I confirmed the accuracy of all vendor contracts. I managed confirmation of all orders and resolve discrepancies.

I performed general office functions, interact with company, members, and support executive staff.

ROLLE BROTHERS MOVING COMPANY 12/2005 to 12/2007

Administrative Assistant – Miami, FL – Full Time (40 HR per week)

Duties:

I supported upper management, three account representatives, and moving staff. I coordinated logistics for meetings, orientations, and training classes for employees. I generated payroll checks and maintained accounts payable records. I prepared and administered daily assignments to respective staff members.

I processed daily expense reports to be tabulated into a database.

NATIONS HEALTH 10/2004 – 10/2005

Trainer - Sunrise, FL - Full Time (40 HR per week)

Duties:

I conducted in-house practical training for staff development and client/company relations to ensure quality assurance. I trained a group of 8 or more on the product and how it works.

NATIONS HEALTH 10/2003 -10/2004

Customer Service Representative – Full Time (40 HR per week)

Duties:

I processed medical orders for a leading provider of diabetic testing supplies, and other healthcare products.

I instructed clients and new employees on the proper procedures and usage of the medical equipment through demonstration. I completed commercial insurance and Medicare claim files for clients and physicians.

I participated in research by collecting, assembling, tabulating and summarizing scientific/medical literature.

I composed general company correspondence, scheduled pickup and delivery of medical items for clients. I received high call volume of inbound calls for our product and discount card.

NORWEGIAN CRUISE LINES 10/2001 – 10/2003

Ship Event Coordinator – Atlanta, GA – Full Time (HR per week)

Duties:

I provided literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, fares and travel regulations. I reviewed and ensured client requirements and advised on suitable options. I informed clients of luggage limits, insurance, medical, passport, visa and currency requirements. I ensured venues were appropriately set up, with regard to accommodating guests. I coordinated with staff to verify that events occurred promptly. I advised senior management on matters requiring their attention and implemented their decisions.

EDUCATION

Strayer University

Business Administration 2011- Presently

Bachelor of Business Administration Concentration in Health Service Administration

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, Internet research, and typing 55 wpm.

Contact this candidate