Entry-Level IT Support Specialist Resume
Resume:
**** *** ********* ** ** Apt#****
Lawrenceville, GA 30043
************@*****.***
IT Support Specialist Help Desk Technician
Entry-level IT professional with hands-on experience in troubleshooting, networking fundamentals, and supporting Windows environments. Background in customer service and technical support with strong communication and problem-solving skills. Currently pursuing CompTIA A+ and Network+ certifications.
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TECHNICAL SKILLS
• Operating Systems: Windows 10/11, iOS
• Microsoft Tools: Office 365, SharePoint, Exchange (basic), Active Directory (basic)
• Networking: TCP/IP, Cisco Packet Tracer, network troubleshooting
• Hardware: PC setup, printers (HP, Ricoh), device troubleshooting
• Tools: Python, SQL, Excel
• Soft Skills: Customer service, communication, problem-solving
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CERTIFICATIONS
• CompTIA A+ (In Progress)
• CompTIA Network+ (Planned)
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IT PROJECTS / HOME LAB
• Built and configured Windows 10/11 environments, simulating real-world IT support scenarios
• Created and managed user accounts and permissions (Active Directory concepts)
• Simulated network setups using Cisco Packet Tracer (routers, switches, IP addressing)
• Diagnosed and resolved common technical issues (login errors, connectivity, printers)
• Configured Office 365 and SharePoint for collaboration and workflow simulations
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TECHNICAL PROJECTS
Sales Dashboard (Python)
• Built interactive dashboard to analyze sales trends and performance
• Used Python (Pandas, Matplotlib, Plotly) for data cleaning and visualization
Database Project
• Designed relational database and wrote SQL queries for business insights
• Created ERD and structured data for efficient querying
Network Design Project
• Designed secure network using Cisco Packet Tracer
• Configured routing, switching, and failover strategies
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EXPERIENCE
Medical Support Assistant
U.S. Department of Veterans Affairs – Atlanta, GA Aug 2024 – Jul 2025
• Provided front-line technical and customer support in high-volume environment
• Managed scheduling systems and resolved user issues efficiently
• Maintained accurate data in electronic systems (EHR)
• Collaborated with staff to resolve operational and technical issues
Leasing Professional
Brumby Lofts – Marietta, GA Oct 2025 – Feb 2026
• Assisted customers and resolved inquiries in fast-paced environment
• Used digital platforms and systems to manage leasing processes
• Supported marketing and communication efforts
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EDUCATION
University of West Georgia
BBA, Management Information Systems 2019 – 2024
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LEADERSHIP
NCAA Athlete – Basketball Team Captain
• Demonstrated leadership, discipline, and teamwork
• Balanced academics with high-performance athletics
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