Versatile Customer Service Professional with Training Experience
Resume:
Christine Alfonso
**************@*****.***
**** **** *** ** ******* Ca 91761
I am a versatile, accomplished customer service representative with experience since 2005. I have worked with various programs and have even had the opportunity to be a trainer with some of the programs I’ve utilized. My strengths in the workplace are being very organized and having the capacity to work hard in my position. I have the drive to go above and beyond for every customer and employee amongst me, I just need the opportunity given to express and exercise my strengths and skills. Education:
Monrovia High School graduated 2008
Citrus College (some college)
ITT Technical Institute (some college)
Objective:
To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services with in a positive team environment. Employment History:
01/2019 -03/2020
Select Staffing/PCV MURCOR
Pomona, CA
626-***-****/Jovannie Maciel
Description: To assist clients with questions or issues regarding the appraisals for loan applications. Our primary source of contact with the client is to assist with a client’s concern or complaint. In addition, facilitating the appraisal appointment in its entirety. 01/2018 - 09/2018
Best Overnite Express LTL Carrier
Irwindale, CA
Description: To assist customers tracking shipments, and general questions. Meeting all expectations in all areas. Scheduling pick-ups and deliveries as well as reaching out to partner carriers to obtain information needed.
09/2014- 09/2016
Enterprise Rent A Car
Ontario, CA
Description: To ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
08/2012-11/2013
Bank of America
Pasadena, CA
Description: To attract potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.
01/2011-08/2012
Orleans Corner
Arcadia, CA
*******************@*****.***
Description: To provide excellent wait service to ensure satisfaction. Take customer orders and delivering food and beverages. Make menu recommendations, answer questions and share additional information with restaurant patrons. 09/2007-06/2009
Chili’s Bar & Grill
Monrovia, CA
Description: To provide excellent wait service to ensure satisfaction. Take customer orders and delivering food and beverages. Make menu recommendations, answer questions and share additional information with restaurant patrons 06/2005-09/2007
Monrovia Pizza Co
Monrovia, CA
Description: To welcome customers, answer their questions, help them locate items, and provide advice or recommendations. Operate scales, cash registers, and telephone orders. Accept payments, ensure all prices and quantities are accurate and provide a receipt to every customer
Skills:
Good communication skills
Team work ability
Capacity to work hard
Initiative and self reliance
Enthusiasm, commitment, and motivation
Good all-around intelligence
A balanced personality
Knowledge of many different programs, and quick learner to new ones Drive to go above and beyond for each customer
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