Multilingual Baking, Administration & Ops Leader

Fanny Mwambule Ndjibu

+27-82-586-**** ************@*****.*** ***********@*******.***

Johannesburg, South Africa

Professional Summary

Experienced manager and baker with 15+ years in food service operations, administration, and business management. Skilled in team leadership, inventory control, and client service, with a proven record of running efficient operations. Multilingual (English, French, Swahili, Zulu) and adaptable, with the ability to thrive in multicultural and fast-paced environments. Seeking opportunities in Canada under the food service, baking, or administration sectors. Core Competencies

Food Service & Hospitality Management (NOC 60030)

Baking & Pastry Production (NOC 63202)

Administrative Support & Office Management (NOC 13110)

Inventory Control & Stock Management

Financial Reporting & Bookkeeping

Client Service & Relationship Management

Computer Skills: MS Word, Excel, Internet Research & Design

Multilingual: English, French, Swahili, Zulu

Professional Experience

Chief Baker & Stock Controller Bird Bagel, Johannesburg 2015 – 2025

Produced baked goods to consistent quality standards and managed baking schedules.

Controlled inventory, monitored supply needs, and coordinated vendor orders.

Supervised bakery staff and ensured compliance with food safety regulations.

Contributed to customer satisfaction by ensuring high-quality products. Owner & Manager Internet Café, Johannesburg

2012 – 2014

Established and managed daily operations, staff, and finances.

Delivered customer-focused services, increasing repeat clientele.

Implemented IT systems and trained staff in digital skills. Senior Manager Josther Restaurant, Johannesburg

2010 – 2011

Oversaw restaurant operations, including staff supervision and scheduling.

Managed stock control, supplier relations, and beverage procurement.

Ensured excellent customer service and built a loyal client base. Restaurant Manager Aldar Restaurant, Johannesburg 2008 – 2009

Managed day-to-day operations, including opening/closing and service flow.

Controlled beverage and food inventory.

Maintained a customer-friendly environment to boost sales. Accounting Clerk Ministry of Finance, DRC

2001

Supported the accounting department with financial reporting and bookkeeping.

Assisted with administrative documentation.

Auditor Private Credit Bank, DRC

2000 – 2001

Conducted internal audits and financial reviews.

Prepared compliance and audit reports for trustees. Secretary & Cashier ITC Djelo Binza Delvaux High School, DRC 1993 – 1998

Provided administrative support and handled financial transactions.

Assisted school staff with office operations.

Education

Bachelor of Commerce (BCom) – Superior Institute, Kinshasa, DRC Modules: Enterprise Organization, Administration & Finance, Marketing, Information Technology, Accounting, Technical Control

Languages

English – Fluent

French – Fluent

Swahili – Fluent

Zulu – Conversational

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