Paralegal-Support Specialist with 20+ Years in Service
Resume:
Pamela Timms
Orlando, FL 32811
**********@*****.***
Professional Summary
Dedicated professional with over 20 years of experience in customer service, benefits specialization, and sales. Recently earned an AA in Paralegal Studies, complemented by insurance certifications. Proven ability to manage client needs, resolve issues efficiently, and drive sales results in fast-paced environments. Transitioning expertise into legal and administrative support roles.
Work Experience
Benefits Specialist & Sales Representative
Spectraforce
2023 – 2025
Managed benefits enrollment and sales for clients, achieving consistent targets in a high-volume environment.
Provided specialized guidance on health, life, and annuity products, leveraging 2022 certifications to educate and upsell.
Handled customer inquiries, resolved escalations, and maintained accurate records to ensure compliance and satisfaction.
Benefits Specialist
WTW (Willis Towers Watson)
Late 2022
Administered employee benefits programs, focusing on enrollment, claims support, and compliance.
Collaborated with teams to optimize processes, drawing on customer service foundation for clear communication.
Supported transitions for clients, emphasizing accuracy in a specialized benefits role.
Customer Service Representative
Concentrix
Early 2002 – 2022
Delivered high-quality support to diverse clients over 20+ years, resolving inquiries and improving satisfaction metrics.
Trained in CRM systems and conflict resolution, contributing to team efficiency in call center operations.
Built long-term client relationships through proactive service and problem-solving.
Education
Associate of Arts in Paralegal Studies
[Institution Name, e.g., Valencia College or similar in Orlando area]
2026
Associate of Arts in Criminal Justice
[Institution Name]
2006
Certifications
Life, Health, and Annuity Certificate (2022)
Key Skills
Client relationship management and sales
Benefits administration and compliance
Customer service excellence (CRM proficient)
Legal research and paralegal fundamentals
Issue resolution and process optimization
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