Part-Time Remote Customer Service Professional
Resume:
Donna Marie Fisher
Maricopa, AZ 85138
**********@*****.***
Career Objective: To utilize my many skills and experiences, along with my customer service experience, in a positive, challenging, and rewarding position.
Strengths: Hard working, perfect attendance, positive attitude, willingness to learn new skills in a position to grow with the company.
Major Qualifications: Supervisor experience, business owner experience, excellent customer service skills, problem solving and de-escalation skills, proven ability to meet and exceed goals.
Employment Experience:
August 2023 to July 2024-Optum Rx- Supervisor, Provider Experience Team
Duties: supervise a team of 18 direct reports, payroll, reviews, meetings, team chats, policies and procedures, update work instructions, follow each team members production numbers and any duties assigned directly from the Manager
July 2022 to August 2023- Optum Rx-Supervisor, PROS Specialty Outreach Team
Duties: supervise a team of 10 direct reports, payroll, reviews, meetings, team chats, policies and procedures, follow each team member in production, and any duties assigned directly from the Manager.
June 2022 to August 2023- Optum Rx-Sr. Pharmacy Care Coordinator, PROS Specialty Outreach Team
Duties: interact directly with a team of 20 employees for questions, training, assistance, any direction needed to be able to complete their daily duties, and any duties assigned directly from the Manager.
September 2020 to June 2022- Optum Rx-Pharmacy Care Coordinator, PROS Specialty Outreach Team
Duties: Outreach to patients and providers to schedule delivery of specialty medications. I also completed my Certified Facilitator training and trained new employees, and employees moving from other positions/departments within the company to our department.
November 2015 to September 2020-Phoenix Resource Network-Billing Specialist
Duties: outreach to patients and providers, billing home infusion, and durable medical equipment through medical and Rx plans, verification of benefits, prior authorizations and AR Management.
July 2009 to November 2015-Abbott Infusion Care-Reimbursement Manager
Duties: insurance verification and authorizations for Home Infusion patients, billing of medical and Rx claims, diagnosis coding, accounts receivable and AR management.
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