Customer Service & Claims Specialist Resume

Willis Steel

Email: *************@*****.***

Professional Summary

Customer service professional with a track record of exceeding productivity goals and resolving issues efficiently. Known for maintaining professionalism, patience, and a high level of efficiency to enhance customer satisfaction and loyalty. Proven ability to investigate, evaluate, and resolve claims while adhering to company policies and insurance regulations.

Skills

• Exceptional Customer Service

• Efficient Multi-tasking and Time Management

• Strong Communication and Interpersonal Skills

• Policy and Procedure Adherence

• Analytical and Critical Thinking

• Proficient in Technical Platforms

• Reservation Management

• Data Accuracy and Documentation

Professional Experience

State Farm, Atlanta, Georgia

Claims Specialist

June 2021 – Present

• Investigate and evaluate claims, applying coverage, and documenting files accurately.

• Handle inbound and outbound calls with customers and claimants, providing clear, professional, and empathetic communication.

• Support customers through personalized interactions, ensuring satisfaction and compliance with policies.

• Process claims and make informed decisions based on thorough analysis and documentation.

• Efficiently manage multiple technical platforms in a fast-paced environment. VFS Global, Atlanta, Georgia

Submission Officer

October 2020 – June 2021

• Scrutinized documents and collected visa applications, ensuring accuracy and adherence to processing standards.

• Addressed customer queries via email and phone, handling cash and banking transactions with precision.

• Maintained and updated application data with zero errors, ensuring timely processing and compliance.

• Managed logistics for passport delivery and ensured adherence to standard operating procedures.

Vacation Express, Atlanta, Georgia

Travel Advisor / Inside Sales Specialist

December 2018 – March 2020

• Arranged comprehensive vacation packages including flights, insurance, and accommodations.

• Utilized booking systems to create tailored travel solutions and processed payments.

• Provided expert advice on travel arrangements and handled client complaints and refunds effectively.

• Generated daily reports for sales outreach and summarized campaign results. Budget Rental Car, Sandy Springs, GA

Counter Sales Agent

June 2016 – December 2018

• Responded to customer inquiries via phone, providing quality service and upselling additional services.

• Managed contracts, including selling insurance coverage and vehicle accessories.

• Efficiently handled vehicle maintenance, inventory management, and cash sheets.

• Resolved complaints promptly, demonstrating strong problem-solving skills. GAT (Spirit Airlines), Atlanta, GA

Ramp Agent

September 2015 – March 2017

• Prepared ramp equipment and managed the loading and unloading of baggage and freight.

• Operated Ground Service Equipment (GSE) and ensured safe and efficient aircraft servicing.

Education

Bachelor’s in Business Management

Herzing University

Qualifications

• Strong written and verbal communication skills.

• Excellent critical thinking and decision-making abilities.

• Proficient in managing multiple tasks across technical platforms.

• Demonstrated accountability and resourcefulness in fast-paced environments.

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