Dynamic Customer Service & Business Development Specialist

Surulere, ** Anjorin Street, Surulere, Lagos State

070******** **********@*****.***

BOAZ WHENSU

SUMMARY Customer-oriented, strategic-thinking and meticulous customer service professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into a challenging role within a dynamic organization.

SKILLS

EXPERIENCE

PARTNER MERCHANT (CONTRACT) AT WISOLAR.

June 2025-Present

FINANCIAL ADVISOR AT SANLAMALLIANZ.

June 2025-Present

SITE MANAGER AT HUB LIMITED – PORT-HARCOURT.

2023 – October 2024

Proper management of site construction operations from land acquisition to its development.

Interfaced with vendors for timely supply of construction materials to the site.

Supervision of all artisans on site and making sure that materials are used decently in order to manage cost.

CUSTOMER RELATIONS OFFICER AT 2022, MAINONE – LAGOS STATE.

2022 – September 2023

Coordination of customer service in the trend of quality service delivery standards.

MARKETING EXECUTIVE AT BRIT PROPERTIES LIMITED – LAGOS STATE.

June – September 2022

Coordinated promotional activities and trade shows to increase brand visibility.

Evaluated marketing campaigns using key metrics and performance indicators, enhancing future propositions.

Leveraged marketing tools and software to produce exquisite marketing materials and track KPls.

Conceived cost-effective ideas by thinking outside the box, securing impressive results with limited budget.

Tracked KPls to monitor success and progress of different marketing strategies using data to guide changes.

Created engaging marketing materials, driving campaign and brand awareness.

INVENTORY OFFICER AT NEDCOMOAKS LIMITED – LAGOS STATE

October 2021–May 2022

Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.

Located and retrieved requested products on shop floor and in storage areas.

Managed stock rotations to balance inventory of perishable products and minimized wastage.

Scrutinized transactions to locate root cause of database inaccuracies, implementing action to prevent reoccurrence.

Tracked stock availability levels to drive sales and team performance.

Planned orders with supplies, producing re-order point reports to guide strategic decision-making.

BUSINESS BANKING OFFICER AT FIRST CITY MONUMENT BANK – LAGOS STATE

January 2019 – September 2021

Supplied personalized investment advice to meet customer objectives

Kept accurate operations records for thorough data auditing.

Maintained purchase, sales and nominal ledgers for recordkeeping purposes.

Handled credit approval processes through diligent application management.

Recommended loan approvals and denials based on customer credit worthiness.

Met liability acquisition targets by leveraging new customer accounts.

Safeguarded company reputation through stringent operational compliance.

BUSINESS DEVELOPMENT OFFICER AT OILMART NIGERIA LIMITED – LAGOS

January 2017 – December 2018

Developed and implemented value-adding strategies to increase product and service profitability.

Optimized service delivery in collaboration with distribution partners.

Analyzed client business goals and processes to harness consultative sales techniques.

Strategized with sales teams to prospect and qualify potential customers within assigned geographic territories.

Designed marketing collateral to build brand reputation and customer engagement.

Demonstrated product lines to large companies with polished presentation skills.

Completed market research to map key segments and expand customer base.

RELATIONSHIP MANAGER AT DIAMOND BANK PK

January 2011 – December 2014

Managed long-term customer relationships to increase revenue.

Cross-sold products and services to complement decision making process.

Advised customers on product upgrades and rollouts.

Developed pipeline of prospective clients.

Served as primary point of contact for portfolio of various clients.

Identified and developed new business opportunities, expanding existing client bases.

Formulated customer satisfaction surveys to gather feedback for improvement.

EDUCATION

LAGOS STATE UNIVERSITY,OJO

Master of Public Administration

2024-2025 (in view)

HOUDEGBE NORTH AMERICAN UNIVERSITY – BENIN REPUBLIC

Bachelor of Arts in International Relations

Second Class Upper

August 2009

TOPO GRAMMAR SCHOOL, BADAGRY, LAGOS

WAEC

June 2002

KEY SKILLS

Bookkeeping & Financial Reporting

Cash Management & Reconciliation

HMO Relationship Management

Customer Service & Client Relations

Internal Controls & Compliance

Inventory & Stock Management

Payroll Preparation

Use of Sage Software & Microsoft Excel

Operations & Administrative Support

Report Writing & Documentation

REFEREES

Available on request.

Product forecasts

Marketing plan development

Relationship building

Problem anticipation and Resolution

Direct marketing campaigns

Motivational Leadership and Process

Improvement

Sales training and strategies

Corporate communications and department oversight

Strong organizational skills

Needs analysis, confidentiality, discretion, and operational efficiency

Contact this candidate