IT Support and Networking Specialist with Customer Focus

IKEMO MWAKASUNGULA

Email: **************@*****.***

Phone: +265-*********

Location: Blantyre, Malawi

LinkedIn: linkedin.com/in/ikemo-mwakasungula-4154b4250/ PROFILE

I am a Senior ICT Services Support professional with extensive experience in the field, possessing a strong understanding of business systems and operational processes. I am skilled in troubleshooting and resolving technical issues efficiently, ensuring minimal disruption to services. I take pride in delivering excellent customer service and collaborating effectively with diverse stakeholders. I am committed to providing the highest level of support by applying both established methodologies and innovative solutions to resolve faults and eliminate system bugs. I am results-driven, with strong time management, communication, and organizational skills. EXPERIENCE

Senior ICT Transmission Engineer Jan 2016 - Present Telekom Networks Malawi Plc, Blantyre

• Design and resolve LAN system issues

• Introduce new services and products

• Supervise installations and implementations

• Provide technical support and diagnostics

• Maintain equipment records and performance analysis

• Identify and resolve equipment malfunctions.

• Supervise installations and implementation of network systems.

• Maintain records of tested equipment and corrective actions.

• Provide technical support before, during, and after installations.

• Assemble radio and antenna systems.

• Diagnosing and analyzing network performance.

IT System Support Engineer May 2012 - Nov 2015

INQ (Formerly Skyband Corporation), Blantyre

• Troubleshoot hardware and software issues

• Support users and manage IT tickets

• Monitor system performance

• Install and repair systems

• Configure and execute automated tests.

• Evaluate device performance and recommend improvements. IT Technician Feb 2010 - Feb 2012

Malawi Net Limited, Blantyre

• Install and configure computers and networks

• Provide technical support

• Perform maintenance and virus removal

• Set up computers and configure systems.

• Remove viruses and manage antivirus systems.

EDUCATION

Exploits University - Blantyre, Malawi 2022

• Bachelor of Science in Information Technology

MUBAS - Blantyre, Malawi 2013

• Advanced Diploma - IT Systems Support

MUBAS – Blantyre, Malawi 2013

• CCNA Level 1 - 4

MUBAS - Blantyre, Malawi 2012

• Diploma - IT Systems Support

CBET College – Blantyre, Malawi 2010

• International Diploma in Computer Studies

Our Future Pvt School - Rumphi, Malawi 2004

• Malawi School Certificate of Education

SKILLS

• Strong Communication in both written & Oral.

• Coordinate projects.

• Team player.

• Customer Service focused.

• Leadership & Decision Making.

• A strong commitment to continuous learning and professional development.

• Ability to work independently and take initiative.

• Troubleshoot faults & System maintenance.

• Systems Support

LANGUAGES

English (Fluent)

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