Multi-skilled Dispatcher and Administrative Professional

LeDonia P. Hayward

***********@*****.*** • 803-***-**** • 2644 High Street, SW, Conyers, GA 30094

Education

Centura College, Columbia, SC

****-****

Certificate in Medical Billing & Coding

●Certified Coding Specialist (NRCCS)

Mejias Medical Training Center-Florence, SC-2007

●Nursing Assistant Certificate (CAN

Gatson Training Associates-2017

Completed 40-Hour Property & Casualty/Adjuster Training

Professional experience

IV Dispatching Services, Conyers, GA

2020-2023

Dispatcher

Monitored the movement and progress of each driver and vehicle

●Determined routes to be taken by drivers and ensured compliance with any predetermined routes

●Modified predetermined routes when necessary

●Ensure timely dispatch of freight

●Negotiated Broker Rates

●Responded to brokers’ queries regarding the availability of trucks and the cost of haulage

●Maintained a friendly relationship with customers to ensure continuous patronage

●Maintain a friendly relationship with drivers to ensure steady compliance whenever required to work, especially in emergency situations

●Addressed and resolved any issues that occurred during transportation operations, such as delays, vehicle breakdowns, or broker complaints.

●Provided exceptional customer service by addressing inquiries, providing updates on shipments, and resolving any customer issues.

●Participated in training programs to enhance skills and knowledge related to dispatching, customer service, and industry best practices.

Computer Consultants, Decatur, GA

2013

Administrative Intern

●Supported client records organization and financial data entry using QuickBooks

●Gained firsthand experience in office systems while contributing to customer-focused service

Palmetto Tax Service, Georgetown, SC

2008

Client Services Agent

●Provided one-on-one assistance to clients filing federal and multi-state returns

●Responded to complex tax-related questions with patience and professionalism

●Ensured confidentiality and accuracy while maintaining a warm, client-focused approach.

●

Wellman, Inc. Johnsonville, SC

1998-2006

Inventory & Logistics Support

●Maintained inventory records and collaborated with technicians to ensure timely service

●Trained in operating forklifts and assisting internal teams with supply chain needs.

Skills

Computer software/ frameworks: QuickBooks, MediSoft, CMS-1500, ICD-9/CPT Coding Data Entry

●Excellent Verbal & Written Communication

●Active Listening & Empathy in Client Interactions

●Multi-Line Phone Handling & Appointment Scheduling

●Detail-Oriented

●Calm Under Pressure & Problem Solving

●Dependable, Professional & Personable

Contact this candidate