Customer Relationship Executive with 30+ Years Experience

Julie (JP) Sabin

Omaha, NE ***** 402-***-**** **********@*****.***

Customer Relationship Executive

Customer Focus Data Integrity Cross-functionality

With more than 30 years of experience, I am a customer-focused, detail-oriented leader dedicated to analyzing and designing business processes that drive optimal company performance and ensure quality customer contact. My strong technical strategy background encompasses software configuration, management, analytics, and creative problem-solving. I continually prioritize customer relationship management, data integrity, and ongoing improvement of company standard operating procedures to enhance both customer satisfaction and profitability.

I am recognized for my innate ability to identify and address customer needs through comprehensive root cause analysis. I excel at designing and communicating effective solutions and collaborating across departments to deliver exceptional value to customers, clients, and stakeholders. My approach consistently supports the continuous improvement of organizational processes and delivers measurable results for the business.

Technical Expertise: Excel, SQL, Visual Basic, R, MS Office Suite, AS400, PowerBI, Maptitude, Google Maps

Successes

Implemented Customer Relationship Management system:

Collaborated with operations optimizing SQL construct, led testing, vendor management, technical and user training, go-live, change management and ongoing support

Served as single source of access for tracking customer and employee activity including calendars, email reminders, service calls, and forecasting

Spearheaded customer stratification collaborating with Texas A&M:

Delivered customized model, reporting set, and roll-out analysis presentations including staffing changes and pricing for multiple locations for better understanding of customers and competitors.

Completed 4 annual editions of segmentation

Cutting edge leadership at Gateway Computers

Managed QA for Customer Technical Support

Project team for implementing Tech Support CRM system, company ERP, new product development

Employment

Sabin Academy of Firearms Education May 2025 – Present

Owner/Operator/Instructor 2025 – Present

Provide firearms education to students with a focus on women and people new to firearms

Certified by USCCA instructor in Concealed Carry and Home Defense Fundamentals, Women’s Handgun and Self Defense Fundamentals, Basic Handgun, Protector (1, 2 and 3), Home Defense

Certified by the State of Nebraska to conduct and certify Concealed Carry Permit Classes

Certified by USCCA and NRA in Pistol, Rifle, Concealed Carry

Temporary Retirement February 2020 – May 2025

Realized I require more achievement and focus than retirement provides

NMC, Inc. October 2006 – February 2020

Organization falling under the Enova,Inc, umbrella

Market Insights Analyst 2015 – Present

Deliver marketing analysis to leadership and advise on sales team performance. Present timely business insights and interpret research on customer and product behavior. Maintain standard reports on customer and employee metrics.

Increased revenue and substantially decreased overhead after conducting 2-pronged coverage study and shifted customers and staffing and re-drew boundaries within 7 states which covered valuable clients.

Created an annual PARs expectation grid, loaded it into our CRM tool and established tracking.

Market Research Analyst 2011 – 2015

Conducted marketing analysis and reporting. Collected data to assess economic and business conditions. Tracked leads and performance indicators across customers, sales, and business units. Implemented processes for cross-departmental communication.

Implemented report tracking for sales unit covering productivity, activity, and revenue saving thousands of dollars previously spent on travel and lodging for optimal company ROI.

Overhauled division including territory realignment, staffing, inventory, hours, commissions, and CRM resulting in recovered customer base, increased revenue, viable margins, and less employee turnover.

Marketing Database Manager 2006 – 2011

Managed and maintained databases, edited data for clarity, and analyzed operations using internal tools. Handled leads, opportunities, quotes, and developed processes to clean and validate company information.

Facilitated the flow of data over several departments creating single point of truth by establishing Database Manager holding AS400, SQL, and Excel tools and bringing leadership together.

Additional Experiences

Gateway Computers

Titles Held: Tech Support Rep, New Product Design Team, Team Manager, Manager of Quality Assurance: Customer Support, Manager of the Executive Response Team, Customer Support Project Manager, Sales Operations Project Manager, Call Center Operations Manager, Marketing Project Manager/Analyst, Sr. Database Analyst.

Parrot Film Company

Operations & Production Manager

KTIV-TV

Production Manager & Senior Producer.

Education

University of Northern Iowa: Bachelor of Arts (B.A.), Communications (high honors)

Additional Training & Coursework

Gateway: Computer Kindergarten – Gateway University, Levels 1 & 2 of technical support training – internal, Microsoft, A+, Western Digital, Technical support management, Customer Relationship Management – Vantive, Salesforce, Communication via Dale Carnegie, Steven Covey & Ken Blanchard, University of Phoenix – Organizational Behavior, College Writing

NMC, Inc.: SQL via Microsoft, AS400 via Caterpillar, Market Research and Ethics – University of Georgia Continuing Ed., Data Science Tools and Processes – Johns Hopkins via Coursera, Data Analysis in Personnel, Finance, Marketing, Data Visualization/PowerBI

Certifications:

MS Operating Systems (multiple) A+ Certification Market Researcher – University of Georgia Dale Carnegie: Nebraska Concealed Carry Instructor USCCA Concealed Carry and Home Defense Instructor Women’s Handgun and Self Defense Instructor USCCA and NRA Handgun, Rifle and Concealed Carry

Honors & Awards

National Red Cross Public Service Announcement of the Year Local/Regional ADDYs

Vantive: Set-up and Implementation Recognition, Destination Team: Ted Waitt (Founder of Gateway)

Recognition, Database Creation & Analytics: VP level Recognition, Teamwork Awards: VP level

Recognition, Presented as Person Who Brought Marketing/Operations Data Management, Reporting, and Analytics to NMC

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