Remote-Ready Customer Service & Traffic Control Pro
Resume:
Amy Dubiel
San tan valley az *5140
********@*****.*** or
********@******.***
Professional Summary
Results Driven, Professional 5+ years
Customer Service
Construction
Driver
Strategically minded
Implement intergration
Willing to relocate: Anywhere
Work Experience:
Traffic Controller/Flagger
Southwest Barricades Phoenix, AZ
February 2024 to November 2025
ATSSA Certified Flagger - Az 1/2025-1/2029
• Directed traffic flow at construction sites to ensure the safety of workers and motorists
• Implemented proper signage and flagging techniques to guide vehicles through work zones
• Maintained clear communication with construction crew members to coordinate traffic control efforts
• Monitored and adjusted traffic patterns as necessary to minimize congestion and maintain efficient flow
• Ensured compliance with all relevant safety regulations and protocols for traffic control visibility.
• Assisted in the setup and breakdown of work zone areas, including placing cones, signs, and other traffic control devices
• Provided guidance and assistance to drivers who were unfamiliar with detour routes or temporary road closures
• Collaborated with law enforcement officers or emergency responders when needed for accident management or incident response
• Effectively managed high-volume traffic during peak hours while maintaining a safe environment for workers
• Coordinated with project managers to develop comprehensive traffic control plans that met project requirements
• Served as a point of contact between construction crews, drivers, pedestrians, and local residents regarding any concerns related to traffic control.
DoorDash Delivery Driver
Doordash Phoenix, AZ
January 2023 to December 2024
• Delivery Driver
• Transports goods, food, or parcels from distribution centers,commercial, residential locations.
• Responsible for loading vehicles
• Navigating routes in unexpected delays to ensure a timely delivery.
• Adhere to safety regulations
• Ensure communication of delays to customer, keeping informed of changes.
• planning logistics and operations.
• Obtain Signatures, and payments.
• Keep detailed logs
• Maintaining superior Customer service
• Independent worker
• Self starter focused on solutions in emergency situations.
Qualifying Specialist
University of Phoenix - Online Program Tempe, AZ January 2008 to May 2010
• Managed high volume of inbound and outbound phone calls. Screen and qualify prospective students.
• Asking specific targeted questions assessing academic goals.
• Maintained strict adherence to the department of education regulations and policies regarding student recruitment. Admissions standards, and higher education regulatory compliance.
• Provided tailored information ensuring knowledge of student informations systems, admission requirements and academic expectations.
• Maintained meticulous records, emails, texts, calls, transcripts, collecting tracking information for marketing future leads.
Education:
Business Management Certificate
Rio Salado College Goodyear, AZ
January 2022 to July 2024
• Associate of applied science in business management ( 2024) Relevant coursework
• Principals of Managment
• Small business
• Accounting
• Buisness
General studies (High school diploma or GED)
Academy with community partners High school Mesa, AZ January 1999 to January 2001
Academy With Community Partners Charter High school
• High School Diploma Jan 5 th, 2000.
• General Studies
• Awarded With honors
Recommendation Letter Recieved by President Bill Clinton . Diploma earned 2 yrs early @ age 16 yrs
GPA :4.7
Trade school:
High school diploma or Organizational skills, Inventory control Route driving Hand tools,Telecommunication Driving experience in industrial areas Computer literacy Driving experience in construction zones Communication skills Custodial experience Driving experience in rural areas Client interaction via phone inquiry handling Driving Construction management Construction painting Traffic control Flagging Defensive driving Commercial driving Driving experience on interstate highways Sales Vehicle inspections Load securing safety procedures Outdoor work Power tools Heavy lifting Commercial cleaning DOT (Department of Transportation) regulations Manual handling Mobile devices Packing Moving Commercial construction Manual transmission Negotiation Automotive brake inspection Over the road
(OTR) driving routes Commercial truck driving Order confirmation Janitorial experience Vehicle cleanliness maintenance Courier Delivery driver experience Help Desk Driving experience in city centers
Languages:
English
Certifications and Licenses:
Driver's License
May 2025 to May 2033
Flagger Certification:
January 2025 to January 2029
ATSSA Certified Flagger Arizona
Additional Information
Authorized to work in the US for any employer
Recommendation letter from President Bill Clinton.
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