Customer Service & Front Desk Specialist

SIMRAN VERMA

***, ******* *** **, ******* (AB) **7860572 ***********@*****.***

Objective

To acquire a position within growing company utilizing my education, skills and experiences.

Skills & abilities

Microsoft office -Word, excel, Power point and Outlook. Excellent communication skills with a focus on customer service with over three years” experience in telephone and face to face customer service. Experience with sales, troubleshooting, tech support and customer care. Knowledgeable handling customers complaints, and maintaining a positive & friendly disposition. EMPLOYEMENT AND VOLUNTEER HISTORY

VOLUNTEER

THE MUSTURD SEED SOCIETY 2023-2024

• Receive donated goods, sort, and transfer to appropriate area

• Oversee stored food rotation

• Keep all food inventories up to date

• Track statistics such as temperature audits, serving statistics, meals served and other relevant data

• Maintain cleanliness of kitchen (floors, countertops, walls and other areas)

• Work in dish pit to clean cookware and dishes

• Work alongside volunteers, both individuals and groups TRAVELODGE BY WYNDHAM

FRONT DESK (MAY 2022- NOV 2022)

• Check guests in, issue room keys, provide information on hotel services and room location

• Ensure valid identification is taken from guests at check-in

• Answer phones in a prompt and courteous manner

• Up-sell rooms where possible to maximize hotel revenue

• Answer all guest calls, messages, requests, questions or concerns RETAIL KEY HOLDER

HUDSON GROUP – YYC AIRPORT (RED RAIC HOLDER), December 2022- PRESENT)

• In absence of Store Manager, manage staff and ensure that Bulk Barn standards are upheld

• Coach and motivate staff to perform their duties to the best of their abilities

• Delegate tasks amongst employees

• Follow-up with employees to ensure the tasks are being executed correctly and in a timely manner

• Lead and assist workers in performing their day-to-day tasks

• Assist customers in a manner that exceeds customer expectation. KIDSWISH (AUGUST 2024 – FEB 2025)

• Maintain daycare equipment

• Assist early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children

• Assist early childhood educators or supervisors in keeping records

• Encourage children to express creativity through the media of art, dramatic play, music and physical activity

• Engage children in activities by telling stories, teaching songs and preparing crafts

• Guide and assist children in the development of proper eating, dressing and toilet habits

Education

St. Larence College, Toronto (ON) 2022-2023

SUPPLY CHAIN MANAGEMENT

Portage College, Calgary (AB) 2023-2024

BUSINESS GENERAL

CERTIFICATIONS

ECE – LEVEL 1

FIRST AID

CPR

Contact this candidate