Learning Experience Design & L&D Strategy Expert
Resume:
Shagufta Khan
+1-551-***-**** ********.********@*****.*** https://www.linkedin.com/in/shagufta-khan-3216b23 Learning Experience Design Learning & Development Curriculum & Assessment Training Articulate 360 UI/UX AI DoD Accomplished professional with a long-standing background in learning experience design, learning & development strategy, full life- cycle management of learning systems implementation, change management, and teaching, driving impactful learning initiatives across corporate, defense, and academic sectors. Extensive knowledge of e-learning, curriculum & assessment development, adult learning theories, and strategic EdTech integration. Skilled in executing ADDIE, ASSURE, and 4D frameworks. Lead L&D architect, identifying learning needs, and designing SMART and Kirkpatrick aligned training and evaluation frameworks that support organizational goals. Demonstrates strong, agile project management capabilities, successfully leading cross-functional teams to deliver on-time, on-budget outcomes. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels. A dedicated professional who stays current with evolving industry trends and best practices. Work Experience
Principal Learning Experience Designer Mar. 2018 – Present LX Arch LLC, Pacific Grove, CA
Founder and Principal Consultant — Advising on learning experience architecture, L&D strategy and learning systems implementation; leading curriculum, assessment, standardization, and accreditation projects for organizations including Stealth Mode LLC, Qatar University, Apex Language Institute of America, JTG Inc., Earlier consulting engagements include communications, policy, and program support for Penn Fleming Public Relations, the Congress of Racial Equality (CORE), and WAFUNIF (World Association of Former United Nations Interns and Fellows).
Developing an enterprise-wide L&D strategy for a Stealth Mode startup, aligning training programs with organizational goals and integrating digital learning platforms.
Designing ACTFL-aligned language program curricula for ALIA, supported with online learning solutions, interactive assessments, and culturally rich multimedia content.
Led LMS integration, ensuring SCORM compliance, responsive design, and user-friendly navigation.
Partnered with JTG focus group on advising the Department of Defense - Interagency Language Roundtable (ILR) on language assessment and cross-cultural competence standards, enhancing DLPT and OPI frameworks. Learning Management Systems Manager Jan. 2023 – May 2025 Dole Fresh Vegetables – Dole plc, Monterey, CA
Learning Management Systems Manager at Dole plc’s Fresh Vegetables (DFV) division, pioneering the implementation of the organization's inaugural enterprise-wide Learning Management Systems including Alchemy System; Dole-VAP Employee Training Application built in-house in QuickBase. Orchestrated a seamless, impactful, and precise training delivery system for over 3,000 employees across DFV’s various production facilities. Sole architect of DFV’s Learning and Development (L&D) program, addressing training needs of cross-functional teams, harmonized with organizational goals and objectives, leveraging LinkedIn Learning platform as an integral component of the L&D strategy.
Pioneered the successful implementation of the DFV’s inaugural enterprise-wide Learning Management Systems (LMS), increasing overall compliance trainings status from 33% to 95%.
Designed and executed short-to-long-term LMS & L&D strategy to align with company’s needs and business objectives.
Reported directly to the President and the Steering Committee on the LMS & L&D program implementation.
Developed learning platform’s governance model, creating standards for content development, user experience, data integration; evaluated, selected and integrated new courses, learning paths, and modules.
Designed an exemplary training program for the sustainability group, implementing the gamified training plan that resulted in an 11% improvement in landfill diversion; recognized for its excellence & published in a case study with the World Wildlife Fund (WWF) & PCFWC as model for employee-led environmental change.
Developed compliance training for OSHA safety, FSQA, HR domains such as LOTO, Attendance Policy, Chemical Safety.
Using ADDIE framework and AI prompt engineering, developed ILT and e-Learning trainings with SME engagement.
Collaborated cross-functionally with department heads to ensure alignment and adoption of LMS and the L&D initiatives
Defined and tracked key metrics aligned with the Kirkpatrick framework —including completion rates, learner satisfaction, retention, and performance impact—to evaluate program effectiveness and drive continuous improvement.
Architect for QuickBase Dole-VAP Employee Training Application streamline business needs into system logic.
Established standardized validation processes to ensure regulatory compliance & traceability via training records.
Resolved audit findings by improving production quality, operational efficiency and reducing costs and penalties.
Created and maintained SOPs, observation tools and corrective action plans (CAP) to rectify & improve performance.
Liaised with external learning solution providers to deliver development programs tailored to business needs. P a g e 2 3
Provided technical support, issue resolution, and user guidance for LMS platforms. Principal Instructional Designer May 2019 –June 2022 MKS2 LLC - Naval Postgraduate School (NPS), Monterey, CA Principal Instructional Designer, contracting at the Naval Postgraduate School’s Graduate Education Advancement Center (GEAC), delivering instructional design services across 13 Departments; 10 programs; developed 52 courses in variety of mediums, employing ADDIE instructional design framework, for a global audience of over 16,000 customers.
Project manager for a dynamic team of 12, comprising educational programmers, media developers, and graphic/UI/UX designers. Collaborating seamlessly to develop and publish materials for resident, hybrid, and distant learning curricula, as well as other resources supporting instructional functions.
Designed NPS’s distance learning (DL) guidelines to ensure section 508 & WCAG accessibility compliances.
Conceptualized, built and scaled a transformative learning experience, comprising of 500 course modules (VILT, ILT and-e- Learning) with Subject Matter Expert (SME) engagement.
Assessed and created course and program level outcomes and objectives while providing innovative solutions to instructional challenges.
Trained faculty on the andragogical use of content in synchronous and asynchronous environments.
Planned, and supervised the Educational Programming and UI/UX team during LMS’s design reviews and feature updates.
Conducted rigorous usability testing to enhance user experience.
Collaborated closely with media team, crafting educational media, procedural materials, guides, tutorials.
Conducted workshops and training on pedagogy and course development topics.
Successfully managed the migration, upgrade, and update of the LMS from production to going live. Assistant Professor Oct. 2011 –Feb. 2018
Senior Instructional Designer, Curriculum and Assessment Specialist Defense Language Institute Foreign Learning Center (DLIFLC), Monterey, CA Assistant Professor, assigned to serve as the Senior Instructional Designer, Curriculum and Assessment Specialist at the Department of Defense (DOD) educational institutions of Defense Language Institute Foreign Language Center (DLIFLC) and John F. Kennedy Special Warfare Center and School (SWCS), spearheading learning, curriculum and assessment design, development, implementation and review. Responsible for e-Learning standards & design, standardized testing; comprehensive training and onboarding for incoming military personnel in language studies program, designed on the immersive, Communicative Methodology of language acquisition and pedagogy, incorporating cross-cultural competence.
Planned, designed and executed the 1st semester-based Urdu Language Basic Course with content-based curriculum and specialized learning objectives, aligned with ILR standards and benchmarks.
Authored textbooks covering 1,460 hours of instructional material for a 64-week resident 3 semester language course.
Led the successful implementation of LMS Sakai, transitioning from paper-based learning to e-Learning content hosting.
Provided comprehensive training to DLI faculty on LMS Sakai and content authoring tools (LMA/Lessons and UCAT).
Integrated innovative learning modules (ILT, VILT) for content-based (CBI), task-based (TBI), scenario-based (SBI) instruction, aligning with Final Learning Objectives (FLO) topics.
Restructured course content into thematic units, aligning objectives with proficiency level requirements.
Designed the post-DLPT program, Final Learning Objectives (FLO) Activities, EFA lessons, & Job-Related Skills materials.
Designed and developed both paper-based and online assessments, including mock DLPT, ensuring validity and reliability.
Conducted Student Response Analysis; established protocols for inter-rater reliability & computerized assessment systems.
Gathered and analyzed quantitative and qualitative data from course piloting and validation processes.
Certified Student Learning Specialist, with expertise in language learning principles, adult second language learning, and language acquisition and cross-cultural competence.
Designated Reviewer and Quality Control Specialist for Urdu Basic & Intermediate courses at John F. Kennedy Special Warfare Center, and School (SWCS).
Educated higher-ranking military linguists in the Cadre course, maintaining advanced proficiency and cultural competence.
Integrated Universal Design for Learning (UDL) framework and student-centered learning methods such as Self-Organized Learning Environment (SOLE).
Education
Degrees
Master of Arts in Education, Curriculum & Instructional Technology California State University Monterey Bay, CA
Bachelor of Arts in Political Science and International Relations Columbia University, New York, NY
Associate in Applied Sciences in Computer Information Systems City University of New York, New York, NY P a g e 3 3
Certificates
Articulate 360 & Rise Certification Course. Oregon State University, Oregon, OR
E-Learning Instructional Design and Development Certificate. Oregon State University, Oregon, OR
The Complete AI Guide: Learn ChatGPT, Generative Udemy.com
Civilian Education System (CES) Foundation Course Certificate. Army Management Staff College, KS
Teaching Instructor Certification Course (ICC). DLIFLC, Monterey, CA
National Security Agency - StarTalk Teacher Certification, UMD & NYU. New York University, NY
Standards-Based Performance Assessment Rubrics–NYU partnership CU., Yale, UPenn. Columbia University, NY
Principles of Language Learning (PLL) Certificate – Student Learning Center. DLIFLC, Monterey, CA
Critical Thinking for Reading/Listening Proficiency for DLPT5. DLIFLC, Monterey, CA
ACTFL Reading Proficiency Training. New York University, NY
ACTFL Oral Proficiency Interview (OPI) Training. New York University, NY Publications
Calahan, A., Khan, S., et al. (2025). Gamifying Food Waste Training (PCFWC). World Wildlife Fund. Retrieved from: Pacific Coast Collaborative and Food Waste Pact
Khan, S., (2015) Utilizing Mobile Computer Devices in Urdu / Hindi Language Programs to Enhance Language Learning. MA Thesis. California State University, Monterey Bay. CA
Ashby, W., Bukhari, P., Iqbal, M., Khan, S., Qureshi, W., & Shah, R. (2013). Urdu Basic Course Student and Teacher Editions. (V. 1-15). Defense Language Institute Foreign Language Center Production Office. Monterey, CA.
Presentations
Khan, S., & Kamal, M. Selecting MCQs & Importance of FLO Diversity in ESPA.
Assessment Colloquium, ESPA/TD, DLIFLC., Monterey, CA.
Khan, S., & Narain, S. Universal Design (UDL) and Language Learning. International Conference on Language, Innovation, Culture and Education (ICLICE), London, UK.
Khan, S. Grading Errors. Spring Assessment Quarterly Colloquium, DLIFLC, Monterey, CA.
Bukhari, P., & Khan, S. Input-referring, Process-referring, and Output-referring. National Council of Less Commonly Taught Languages (NCOLCTL), Chicago, IL.
Khan, S. MCQs for Assessment. DLIFLC, Monterey, CA.
Khan, S. Formative Assessment at UML. DLIFLC, Monterey, CA.
Khan, S. Urdu Curriculum, DLIFLC, Monterey, CA.
Khan, S. Do Pre-Listening Activities Affect L2 Student's Overall Understanding? DLIFLC, Monterey, CA.
Khan, S. Teaching Speaking to Higher Levels - AFPAK-LEARN Conference, University of Maryland, MD. Public Service
Member, Board of Directors, Pacific Grove Art Center (Pacific Grove, present)
Member of Academic Senate, worked with Provost’s office and Ad hoc committee for the evaluation of CalState teaching credential credit award for DLIFLC-FD coursework (2018).
Councilwoman, East Brunswick Human Relations Council, appointed by the Mayor of the Township of East Brunswick, supporting diversity, equity and inclusion (DEI) in outreach programs (2009). Of Note
Abstract Impressionist Artist and Therapeutic Art Practitioner with a six-year residency at the Arts Council for Monterey County’s ArtWorks program and over forty years in fine and visual arts, including 35 exhibitions since 2019. Conduct therapeutic art sessions integrating abstractionism, Emotional Freedom Technique (EFT), Sound Therapy, and Somatic Breathwork to support emotional healing, self-awareness, and creative expression. Skills
Articulate 360; Camtasia; Audacity; Adobe Suites: Captivate, Adobe Audition, Photoshop, Illustrator; QuickBase; Smartsheet; Asana; Canva; Google Suite; LMS: Canvas, Moodle, Sakai, Alchemy, Thinkific; AI Tools, AI Prompt Engineering.
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