Customer Service & EMR/Data Entry Specialist
Resume:
Proficient in Electronic Medical
Record (EMR)
Advanced in Data Entry
Advanced in Microsoft Office Suite
Working
Knowledge of Window and Mac OS
L A T O N Y A B R O W N
*******@*****.***
5967 Raintree Dr. Memphis, TN
38115,
Memphis, TN 38115
PROFESSIONAL SUMMARY
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings.
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.
SKILLS
EXPERIENCE
CSR, Everise, Oct 2018 - Current, Memphis, TN
Answer incoming customer phone calls and take appropriate action for each call.· Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.· Input data into the company computer platform to keep each customer record updated.
Material Handler, FedEx, Jul 2018 - Current, Memphis, TN Provide safe and efficient operation of equipment used for the movement of packages, documents, heavyweight goods, and unit load devices.· Assist in the buildup and breakdown of shipping pallets containing heavyweight freight. CSR, Kroger, Apr 2017 - Sep 2019, Memphis, TN
Provide friendly and efficient customer service by demonstrating respect and patience in all customer interactions.· Process customer purchase transactions quickly, accurately, and efficiently.· Stock and inventory department merchandise, while also reporting LB
May 2016
May 2014
product ordering and shipping discrepancies to the department manager. File Clerk, Calvary Malone, Jun 2013 - Oct 2017, Memphis, TN Filed documents according to filing system to ensure front office organization and efficiency.· Typed all documents required for internal and external processing, while also maintaining accurate bookkeeping records and scheduling client appointments. Wrapper Operator & Supervisor, Pacific Paper, Oct 2009 - Oct 2014, Memphis, TN Supervised 10 or more employees in order to ensure efficient and accurate assembly line operations.· Inspected products on the assembly line for defects, in order to appropriately wrap items for dispatch.
Receptionist, Dr. Cleo Kirk Dentistry,, May 2003 - Oct 2009, Memphis, TN
· Ensured efficient daily operation of reception desk and supported the work of management staff.· Optimized patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.· Managed all clerical duties, including typing documents, filing insurance claims, maintaining accurate medical records, and data entry.
Date Entry Clerk, Memphis Housing Authority, Aug 1995 - Jun 2003, Memphis, TN Maintained tenant and landlord documentation by logging corresponding messages and complaints in an Excel spreadsheet.• Performed administrative functions, including appointment scheduling, orchestrating lease agreements, electronic and paper file organization
EDUCATION
MBA, Business Administration
University of Phoenix - Memphis, TN
Bachelor of Science, Health Administration
University of Phoenix - Memphis, TN
Contact this candidate