Real-Time CRM & Support Specialist Resume
Resume:
Julius Thornton
Dallas, TX *****
**************@*****.***
Alight Health Solutions Leaves and medical Claims Counselor Handles intake interviews, FMLA and ADA
ITSC Support Engineer
ITSupportCenter-Dallas, TX
January 2022 to 2024
Provides highly secure technical support and cybersecurity to several hospitals, banks, military bases, and food processing plants. Responsible for onboarding, offboarding, and building security of all users on a network. Works closely with Human resources.
Software Tester Usability Expert
UST Global-Calabasas, CA
January 2018 to Present
I am responsible for a vast number of conceptual prototype testing and debugging of software including mobile apps for android, IOS, and desktop Microsoft applications. Professor/Instructor
English FIRST-Seattle, WA
February 2016 to Present
I am responsible for the language fluency and language coaching in all business endeavors of engineers, doctors, lawyers, teachers, and general students. I also handle ages 12-18 with fluency from alphabet to conversation levels.
Pc software and Hardware Consultant
Mrs. T Calling All Kids and Various
2003 to Present
Duties: Installation, maintenance, and repair of Software and Hardware within preschool computer lab. Successfully wrote state grant proposal for security system upgrade. Installed and debugged network and digital attendance sign-in kiosk/security system Part time technical consulting and some sales.
AI Content Safety Operator
Invisible AI-San Francisco, CA
June 2024 to March 2025
Responsible for writing content for safety testing for Character.ai. LLM training for ethical suitability and safety standards.
English Instructor
51 Talk/ HAWO University-Beijing China
January 2016 to September 2019
Instructed class sizes of 4 children aged 5-8 years old in English and social studies. Technical Advisor
Apple Inc
2012 to October 2016
Provides technical assistance for a variety of devices including Phone, Ipad, Imac, Macbook, Macbook Air, and Ipods. Software, network security.
Web researcher and Content assessor
Appen
2012 to 2014
Appen
In depth research with Wikipedia, Google and Bing
Tech Support Specialist
AlpineAccess.com
2010 to 2011
Seasonal work at home contracts for Intuit Turbotax and Microsoft Xbox. Technical support including navigational assistance with functions of the software and hardware diagnostics. Technical Helpdesk Support Specialist
Black Hawk College
2008 to September 2010
Inbound and online technical support for online degree and student account software systems. Hardware tracking and repair record keeping and clerk work. Faculty assistance with technical di culties. Some website training and security permissions. Technical Consultant Robert Half Technology
Apex Systems
2008 to 2008
media technical support- Responsible for assisting in timely repairs, maintenance, and set up of multi media teaching aides including digital projectors, wireless mic systems, and various other supporting electronics.
Townnews.com
Html editing and customer service to news media and classified websites nationwide Made several useful suggestions for streamlining resolution to certain technical problems Full time technical consulting and some sales.
Technical Support
Apex Systems-Tampa, FL
2006 to 2008
Customer support for Seibol billing software including support to inbound medical firms nationwide Successfully trained a new employee on software procedures Inbound Pc Customer Tech Support Specialist and Escalated Service USAI Networks
2000 to 2003
Duties: Over the phone product retention specialist, refund issuance, software diagnostic and resolution, hardware diagnostic and resolution, escalated customer service and account management internet
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