Customer-Driven Team Lead with Quick Learner Skills
Resume:
Brenda Orris
Excellent customer service
Paris, IL 61944
******.*********@*****.***
Professional Summary
Quick learner, wonderful with customers. I go out of my way to help customers giving them excellent service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Wendy's-Paris, IL
August 2025 to Present
• Assigning team members with tasks to be completed each shift
• Setting performance metrics for team members and work with team members to ensure all metrics are met
• Properly resolving problems and troubleshooting issues as they arise without the direction of management
• Managing multiple projects as well as staff members
• Reporting to the assistant or general manager and meeting with management to review goals and metrics
• Maintaining a work environment that meets company, state and federal safety and employment guidelines
• Customers give me positive feedback for my personality, politeness, plus how they are treated at the counter.
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Shift Manager
Wendy's-Paris, IL
January 2022 to Present
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Maintained high standards of quality control to ensure customer satisfaction
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines
• Mentored and coached employees to develop their skills and advance within the organization Houseman
Hampton by Hilton-Paris, IL
September 2020 to March 2021
• Vacuum, dust and mop the lobby.
• Clean bathrooms and entrance way.
• Clean the guest laundry area.
• Sweep, mop and dust the exercise room.
• Help guest if needed.
• Housekeeping when needed. That included stripping and making beds, clean the bathrooms in the guest rooms, dust and vacuum.
• The guests gave me compliments on the cleanliness of their room, plus how fresh it smelled.
• They also complimented me on my friendliness and my smile when I greeted them in the hallway. Sales Associate
Walmart-Paris, IL
August 2016 to July 2020
• Zoned clothing areas
• Ran new merchandise to the floor, price changes, kept fitting room area clean, helped customers when needed.
• Put together new mods in my area.
• Ran the cash register when cashiers were needed.
• Worked with the pallet Jack to pull new merchandise to the floor.
• Customers appreciated how I took the time to answers their questions plus how I kept the department clean and detailed.
Family Care
Stay at home care-Paris, IL
August 2011 to August 2016
The reason for the 5-year gap of unemployment was to take care of my mom plus myself. Mom was extremely ill due to having cancer.
Surgery, for myself, was needed within those 5 years. Signing Team Member
Macy's-Terre Haute, IN
April 2011 to August 2011
Arrived at work early in the morning and put out new sales signs in my assigned area. When the merchandise was not on sale, removed the sales sign and put original signs back up in front of the merchandise.
Cashier and Customer Service
Walmart-Marshall, IL
August 2007 to August 2010
• Ran register
• Kept area cleaned around my area, bagged customers groceries and put their bagged items in their cart.
• Greeted customers when they entered my line.
• Worked in the jewelry department. When we received new jewelry, sunglasses, purses and wallets, I put the new stock out.
• Worked on new mods for the area.
• Worked in the clothing department on the sales floor. Education
Business Administration (Associate's degree)
South University_Savannah Online-Savannah, GA
August 2013 to August 2015
Skills
Supervising experience Pallet Jack Schedule management Cashiering Assistant manager experience Customer communication Food Service Cash handling Retail sales Decision making Planograms Customer Service Communication skills Typing Management Leadership Shift Management
Languages
• English - Expert
Certifications and Licenses
Driver's License
September 2024 to September 2028
ServSafe
April 2023 to April 2028
Food Handler Certification
April 2023 to April 2028
ServeSafe certificate
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