Client Services & Virtual Assistance

LETESHA DAVIS CLIENT MANAGER

646-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Previous work has led to increased client satisfaction and retention.

A.S.C.A.P 10yrs 10 mos 2019-Present Senior Representative NEW YORK, NY WORK EXPERIENCE

Coordinated with internal teams using Salesforce CRM to research, organize, and resolved over 200 member claims a month in a timely manner. Resolved customer inquiries and complaints requiring management-level escalation. Executed tax entity updates, tv performance claims resolutions, royalty contract assignments, membership updates, estate legal matters, change of address records, service discontinuance, and lawyer requests Provided guidance and training to junior team members in the distribution department on best practices. Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency. A.S.C.A.P 2014-2019 T.V Analyst NEW YORK, NY

Careful Analysis and crediting of television performance and cue data sheets Quality assurance procedures to ensure accurate payment to ASCAP members Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Maintained positive working relationship with fellow staff and management. EDUCATION

2012 B.A Music Business

Deans List, Cum Laude, 3.5 GPA, Step

Team, Gospel Choir, Volunteer for Breast

Cancer walks, Lupus, & Sickle Cell funds

SKILLS

Conflict Resolution, Customer Service

Research, Organization, Coordination

Workflow Prioritization, Microsoft Office,

Salesforce, MS Excel, Quick learner,

Analytical thinking, Microsoft Word,

Problem-solving, Time management,

Member account management,

Employee scheduling, Phone Etiquette,

Staff training and development, Calm

MHG CONSULTING 2012-2014 ACCOUNT MANAGER WHITE PLAINS, NY Cold Called an average of 50 (B2B) customers a day, and obtained an average of 10 accounts or more a week for a Fortune 500 company. Conducted interviews and consulted with management in hiring decisions. Assisted in priority and financial management of a team of 2-20 people. Systematic organization of manuals and documents. Utilized problem-solving skills when dealing with difficult customers. Resolved customer complaints in a timely manner. Developed strategies to increase revenue from existing accounts. Developed successful customer relationships to boost sales opportunities. Produced sales documents, finalized deals and filed records. Generated leads through cold calling activities. SOLSTICE SUNGLASS BOUTIQUE 2011-2012 ASSISTANT MANAGER (KEY HOLDER) MILFORD, CT Ensured operational responsibilities were carried out when opening/closing the store. Train, delegate, and supervised staff, created meetings, maintained visual standards, and communications binder. Ensured store and productivity goals were met

Confirmed housekeeping and safety standards were upheld. Maintained up- to-date knowledge of company products and services. Supervised daily operations including scheduling shifts, assigning duties. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

BET NETWORKS 2011-2011 ADMINISTRATIVE ASSISTANT NEW YORK, NY Scouted for potential artist to perform at showcases, and assisted the Senior Director of Music Programming. Created One Sheets, developed travel itineraries and CD compilations using Excel. Tracked press consent forms Coordinated travel arrangements and completed expense reports. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Provided administrative support to the executive team. Scheduled meetings, managed calendars, composed letters, memos, reports, emails, presentations and other written correspondence. Maintained confidentiality of sensitive information by adhering to strict privacy policies. 2012 B.A. Sound Recording

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