Multifaceted Sales, Marketing, IT Leader

Robert M. Riccio Home - 847-***-****

**** *. ******** **** **** – 847-***-****

Schaumburg, IL 60173 Email: ********@***.***

* ** *

SUMMARY:

A self-motivated professional with excellent communication and interpersonal skills and executive experience in the areas of Sales, Marketing, Accounting, and Information Technology. Skilled at building strong relationships with all levels of personnel. An ability to identify significant business issues and develop alternative solutions. I possess a participative style of management that motivates people to perform to their potential. Substantial background in MS Office applications and CRM.

EMPLOYMENT HISTORY:

Riccio & Associates Schaumburg, IL

Owner 9/2012 to Present

Intuit QuickBooks Accounting/Consulting firm. We sell, install, train, and consult in Intuit QuickBooks products. Certified QuickBooks ProAdvisor we provide Accounting, General Bookkeeping, Payroll, and business consulting. Supporting all versions of QuickBooks for both Windows and Mac based systems. Executive background with over 30 years of Accounting, IT, Training, and Sales and Marketing experience. Specializing in manufacturing organizations. Lisle Convention and Visitors Bureau Lisle, IL

Sales Manager, Sports and Corporate Markets 5/2008 to 2/2011 Responsible for securing sporting events and corporate business that would result in room night utilization at one of the four Lisle hotels while generating positive economic impact for the Village of Lisle. Accomplishments:

· 2008 Windy City 100 National Youth Football Championships – 300 room nights, economic impact $1MM.

· Presentation at USA Track & Field Championships in 2008 secured the 2010 USA Track & Field Youth Championships – 1600+ room nights and economic impact over $4MM.

· Secured the 2012 USA Track & Field Masters Outdoors Championships with an expectation of 1500+ room nights and an economic impact in excess of $6MM.

· 2010 USA Track & Field Throws Pentathlon generated 100+ room nights and $500M in economic impact.

· 2009 Game Day USA Softball Tournament with 64 teams generated an economic impact of $250M. ALM Management Services, LLC/James Martin Luxury Homes Phoenix, AZ Sales and Marketing Consultant 2/2007 to 3/2008

Accomplishments:

· Designed strategy to franchise the business to key markets throughout the country.

· Developed plan to build a sales team for James Martin Luxury Homes.

· Assisted in implementing the change from a fix-and-flip strategy to a rent-to-own program for ALM.

· Assisted ALM and James Martin in disposal of 42 residential properties and 4 land parcels. Montalbano Homes Oak Brook, IL

Vice President Sales and Marketing 10/2004 to 9/2005 Responsible for all facets of Sales and Marketing for Montalbano Homes a production builder of 500 new homes annually in the Chicago market.

Accomplishments:

· Opened 6 new communities in 2005, on time and within budget.

· Assisted in the successful effort to obtain an ISO standardization certification for the company, making Montalbano the second builder in the United States to achieve this certification.

· Revamped marketing direction to achieve improved name recognition through a concerted branding campaign that included billboards, newspaper, radio and cable advertising.

· Initiated cable advertising through Comcast Cable becoming the first builder in the Chicago market to develop a Video-On-Demand (VOD) program.

Robert M. Riccio Home - 847-***-****

1725 E. Camellia Lane Cell – 847-***-****

Schaumburg, IL 60173 Email: ********@***.***

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· Improved marketing efforts resulted in an increase in traffic of 20% over 2004.

· Introduced a training program for sales personnel.

· Created a newsletter to market to existing Montalbano home owners.

· Announced a new repeat buyer incentive program.

· Provided recommendations resulting in initial product enhancements as well as improved option availability.

· Improved Montalbano’s image with homebuyers and prospects. NRS surveys reflected the positive impact of this effort. The “willing to refer” rate grew to 98% up from 65%. Bielinski Homes Waukesha, WI

Director Sales and Marketing 1/2004 to 5/2004

Responsible for all facets of Sales and Marketing for Bielinski Homes, the largest builder in northeast Wisconsin. Bielinski Homes was a semi-custom homebuilder delivering 400 homes per year. My directive was to help them develop strategies and methods to transition to a production builder. Accomplishments:

· Restructured the sales process from independent realtor representation to an employee based sales force. This process was a five-step process including talent assessment, developing commitment of the sales force to the new structure, defining a new compensation program, standardizing the sales process and implementation. This goal was achieved two months ahead of schedule.

· Filled vacancies in the positions of marketing manager and regional sales manager.

· Instituted new marketing strategies including a rotating billboard program and electronic advertising at the Milwaukee airport resulting in an increase in traffic from people relocating.

· Introduced virtual reality on our website for all standard floor plans.

· Increased sales through enhanced relationships with the realtor community utilizing specialized incentive programs.

· Participated with the executive team in defining strategic opportunities and plans for expansion. Realen Homes (now Orleans Homes) Inverness, IL

Director Sales and Marketing 1/98 to 1/2004

Realen was a semi custom production builder of new homes delivering approximately 300 homes per year. Hired as a part time assistant, promoted to a full time assistant after three months. Promoted to sales manager in April 1999. Promoted to Director Sales and Marketing in March 2002. Accomplishments:

· Achieved Diamond Level sales awards in 2000 and 2001 and Gold Level in 2002.

· Only employee to ever be awarded “Realen Employee of the Month” four times.

· Increased sales at my community by introducing recommendations to change our standard product inclusions resulting in a better-perceived value for our product.

· Realen achieved record sales and profits in 2002, 2003, and 2004 under my direction.

· Created a marketing plan that targeted development of brand name recognition in the Chicago market for Realen.

· Revamped homeowner referral program increasing referrals by 100%.

· Initiated a company newsletter for Realen homeowners to increase awareness and success of Realen.

· Initiated the Realen “Frequent Buyers Program” that rewards loyal customer for purchasing a new Realen home.

· Successfully opened new communities Cedar Ridge Estates, Herons Landing, Villa Veneto, and Spring Gate on time and within budget.

· Successfully hired and trained staff while maintaining a zero defection rate.

· Received a 2003 Sammy Award for the virtual reality design utilized in the sales trailer at Spring Gate at Southbury community in Oswego.

· Received a 2004 Key Award for the model merchandising design utilized in their Cedar Ridge community Haverford model in Lake Villa.

· Featured speaker on Technology in the Home Today at the 2003 Midwest Builders Show. Robert M. Riccio Home - 847-***-****

1725 E. Camellia Lane Cell – 847-***-****

Schaumburg, IL 60173 Email: ********@***.***

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· Panel member for the Builder Forecasting Session for 2004.

· Member of the SMC Executive Committee.

· Member of the Realen Customer Satisfaction Committee. Softbite International Addison, IL

Director of Corporate Training 10/89 to 10/97

Softbite was a microcomputer consulting and training organization specializing in database development. My areas of responsibility included marketing onsite corporate training, marketing, designing and programming database systems, and delivering seminars nationwide to public and corporate clients. Corporate clients included: Westinghouse, U.S. Department of Energy, U.S. Army, General Electric, First National Bank of Chicago, Arthur Andersen, Exxon, U. S. Geological Survey, Amoco, General Motors, American Airlines, Southwest Airlines, Alaska Permanent Fund, Houston Power and Light, Coca-Cola, Mitsubishi among others. Accomplishments:

· Expanded corporate onsite training revenues from $80M to $500M in one year.

· Successfully marketed consulting projects to senior management personnel for several corporations.

· Conducted 2 to 5 day training seminars for groups from 5 to 40. Seminars were designed to teach other database developers how to maximize their use of the Paradox database. Seminars and training classes were delivered to audiences of varied experience levels from beginners to programmers. Wallace Computer Services, Inc. Hillside, IL

Cost Accounting /Systems Development Manager 2/85 to 9/89 Wallace Computer Services was a manufacturer of business forms and paper products. Hired as Corporate Cost Accounting Manager with a planned emphasis on helping Wallace develop strategic computer systems. Selected as the financial liaison on an Order Entry/Customer Service system development project manned jointly by Arthur Anderson and Wallace Computer Services. My role was to provide a financial management perspective while ensuring the integrity of all financial interfaces to the system. This role was subsequently expanded to include the management of other system development efforts.

Accomplishments:

· Project Manager for conversion of operating systems at Tops Business Forms to Wallace Systems.

· Development and executed a nationwide training program covering 19 sites across six divisions.

· Developed a microcomputer local area network capable of generating professional quality presentation materials resulting in annual savings of $60M with a return on investment of 28%.

· Developed a sales mileage allowance-tracking program resulting in annual savings of $20M.

· Developed a revenue sharing program with major customer that secured $4-5MM of annual sales. Playskool, Inc. Chicago, IL

Cost Accounting Manager 7/81 to 2/85

Responsible for Timekeeping and Cost Accounting departments, consisting of five professional and seventeen clerical employees. Managed expense budgets amounting to $700M. Responsible for the preparation and review of annual operating plan $24MM and the inventory plan of $18MM for the manufacturing division. During my employment at Playskool the company reversed a previous trend and experienced the most profitable years in its history. Accomplishments:

· Identification and elimination of inventory losses through the installation of a labor reporting system.

· Designed and installed a maintenance cost control system resulting in a 20% reduction in variable maintenance spending.

· Revised the allocation method for expenses related to foreign sourced products resulting in more competitive prices.

· Redesigned the manufacturing budget and conducting seminars for manufacturing management personnel. Robert M. Riccio Home - 847-***-****

1725 E. Camellia Lane Cell – 847-***-****

Schaumburg, IL 60173 Email: ********@***.***

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· Developed the financial interface for the on-line manufacturing reporting system. Signode Corporation Glenview, IL

Accounting Supervisor 6/76 to 2/81

· Supervised the accounting staff for two machine manufacturing plants.

· Assisted in the installation of a mainframe General Ledger Software Package.

· Performed financial analysis for capital expenditures. Ekco Housewares Company Franklin Park, IL

Senior Cost Accountant 2/73 to 6/76

· Maintained standard cost system and performed variance analysis for six manufacturing plants.

· Reviewed manufacturing budgets, accounts payable review, and performed leased warehouse accounting.

· Inventory reconciliation and consolidation.

· Conducted internal manufacturing audits, managed installation of reporting systems in acquisitions. EDUCATION:

DePaul University, Chicago, IL B.S. Accounting, GPA 3.2/4.0 University of Illinois at Chicago Advanced Management Practices Seminar The American Management Association

and Florida Atlantic University

A Managerial Skill Training Laboratory – Communicating for Productivity Softbite International, Ltd. Advanced Topics and Application Development in Paradox Chicago Area Homebuilders Association Certified New Home Sales Professional Northern Illinois University Overview of Residential Construction Land Development I: Acquisition & Planning

Residential Blueprint and Plan Reading

Concrete and Excavation

Institute of Residential Marketing Understanding Housing Markets & Consumers (IRM I) Marketing Strategies, Plans and Budgets (IRM II)

Lifestyle Merchandising, Advertising & Promotion Strategies (IRM III) The Challenge of New Home Sales Management (IRM IV) Richey Resources, Inc. Top Gun Training Workshop

DESIGNATIONS/CERTIFICATIONS:

CSP - Certified New Home Sales Professional

CMP – Certified New Home Marketing Professional

Certified QuickBooks ProAdvisor - 2012

Certified QuickBooks Online - 2013

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