Senior Eligibility Supervisor with 22+ Years Experience

Ashish Dutt

Cell: 408-***-****

Email: *********@*****.***

Professional Summary

Results-driven professional with over 22 years of experience in public service within the County of Santa Clara. Proven expertise in team leadership, project management, and client relations. Adept at navigating complex regulatory environments and improving operational efficiency. Proficient in MS Office Suite, Business Objects, DocuSign, Cal WIN, and various state databases. Trilingual in Spanish, Hindi, and English, enhancing communication in diverse settings.

Professional Experience

County of Santa Clara, Department of Social Services

Eligibility Supervisor

Santa Clara, CA May 2010 – June 2024

Led and managed a team of 8 Eligibility Workers, driving performance improvement and service delivery.

Resolved client complaints by conducting thorough case reviews and implementing effective solutions.

Ensured compliance with state and federal regulations by reviewing policy changes and training staff accordingly.

Oversaw scheduling, timesheet evaluations, and performance management for team members.

Actively participated in the recruitment process, including interviewing and selecting candidates.

Developed and generated security incident reports through comprehensive cyber security analysis.

Eligibility Worker III

Santa Clara, CA May 2008 – May 2010

Delivered high-quality support to clients seeking public assistance, utilizing effective communication and problem-solving skills.

Maintained comprehensive knowledge of program regulations to manage diverse caseloads efficiently.

Troubleshot technical issues for clients using iOS and macOS systems, enhancing user experience.

Initiated casework processes through automated services, ensuring timely and accurate assistance.

Identified client needs and facilitated appropriate referrals to health, social, and employment services.

Education

California State University, East Bay

Bachelor of Arts in Liberal Studies, Minor in Business

Certifications

CompTIA A+

Skills

Leadership & Team Management

Regulatory Compliance & Risk Management

Client Relationship Management

Data Analysis & Reporting

Cyber Security Awareness

Bilingual Communication

Extracurricular Activities

Engaged in outdoor activities such as hiking and biking; committed to community service through volunteering.

References

Available upon request.

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