Operations Leader with 10+ Years in Logistics and Customer Service
Resume:
TIFFANY MCCORMICK
Chicago, Illinois 60653
******************@*****.***
Objective: A customer service expert with over 10 years of experience in problem analysis and problem solving along with the ability to make sound decisions while meeting the needs of the organization. A reliable and dependable professional seeking a role that presents challenges that will stimulate growth and advancement while adding value to skills acquired through experience and education. Experience: Operation Manager
Allegro Forward Delivery LLC
09/2019-present
● Oversee the daily operations of the third party company
● Execute outstanding communication and direction with the dispatchers and drivers fostering a seamless operations.
● Onboarding,payroll,spreadsheets.
● Weekly meetings with amazon on the performance of the drivers and the team .
● Cultivate a systemic process for the record retention and accurate data within delivery documentation .
● Makes suggestions and streamline processes that cultivates which improved delivery, customer demand and services. Amazon Fulfilment Center 05/2018-2019
Lead Dispatcher
● Oversee the daily delivery logistics of the fulfilment center.
● Execute outstanding communication and direction with the drivers fostering a seamless operation.
● Capture and drive improvements to ensure optimal workflow among the drivers.
● Cultivate a systemic process for record retention and accurate data within delivery documentation.
● Makes suggestions and streamline processes that cultivates improved delivery, customer demands, and services. Delivery Driver 11/2018-05/2018
● Delivered goods across the Chicagoland area while maximizing Amazon’s delivery expectations through the most efficient routes.
● Maintained accurate and complete delivery documents.
● Developed exceptional communication with dispatchers in fostering the day to day operations.
● Carried out excellent customer service through exemplary actions within the field fostering the values and goals of Amazon distribution.
H&R Management/Shells Gas Station
Customer Service Specialist 11/2011-03/2019
● Answered and addressed any customer related issues.
● Processed payments consisting of cash, debit and credit cards.
● Balanced the cash register daily and performed close of shift responsibilities.
● Answered a high volume of calls daily while creating resolutions where needed.
● Sustained inventory and stocked goods to meet the demands the customers.
● Managed alongside superiors the cash flow, daily reports, scheduling, and training of new hires. Clear Wire Internet Service
Chicago, Illinois
Sale/Marketing Representative 10/2010-1/2011
● Proactively sold and marketed Clear products such as internet, cable, telephone service as well as promoted home security service through ADT.
● Provided answers to any questions or concerns regarding product knowledge via consultation or in the field. Preferred Carrier Service
Fox Valley, Illinois
Driver 06/2006-04/2007
● Transported important documents between local offices and overseen to each document being delivered in a timely manner and forwarded to the appropriate department or person.
● Fostered the confidentiality of each document cultivating the integrity of the company. RGIS Inventory Specialists
Chicago, Illinois
Inventory Taker 01/2006-04/2007
● Traveled to different stores and overseen to all matters concerning inventory and products.
● Established the demands and needs of each store. Education:
Hyde Park Academy
General Education 09/1995-06/1999
Qualification: Highly motivated and hardworking individual with experience working in a fast-paced environment. I am computer literate with superior communication and organizational skills. I am a creative self-starter, capable of meeting deadlines and goals with a keen eye for detail and an aptitude for figures. I work well individually as well as part of a team. I have developed great judgment and decision- making skills in conjunction with excellent work ethics while being very dependable.
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