Education Professional and Instructional Support Specialist

Celia Golden

Irvine, CA ***** 657-***-**** ***********@***.*********.***

Educator Assistant Teacher Instructor

Education professional with over 8 years supporting K-12 students in classrooms, individually, and in small groups. Skilled at reinforcing lessons, differentiating for diverse learners, maintaining positive routines, and collaborating with teachers, families, and staff. Known for reliability, confidentiality, and effective communication.

Core Skills

• Lesson reinforcement, guided practice, and academic skill-building

• Differentiated support for diverse learners (accommodations, modified materials)

• Classroom management support: routines, positive reinforcement, student engagement

• Student supervision and safety (transitions, lunch/recess, field trips)

• Communication, documentation support, and collaboration with school teams Teaching & School Experience

Instructional Assistant / Classroom Aide Santa Ana Unified School District Santa Ana, CA 03/2004 - 06/2012

• Delivered 1:1 and small-group support to reinforce teacher-led instruction in reading, writing, math, and functional skills.

• Provided differentiated support for diverse learners, including implementing accommodations and adapting materials as directed.

• Supported classroom management by reinforcing routines and expectations; assisted with transitions, supervision, and safety procedures.

• Maintained documentation support (attendance, basic progress notes) and prepared instructional materials while protecting student confidentiality. Instructional Assistant Antelope Valley Union High School District Lancaster, CA 08/2003

- 03/2004

• Provided in-class support for students with varied learning needs, assisting with assignments, organization, and skill practice.

• Prepared lesson materials, supported classroom setup, and assisted with grading and documentation as assigned.

• Supervised students during class, lunch, recess, and field trips; reinforced school expectations and safety procedures.

Receptionist / Office Clerk Santa Ana Unified School District Santa Ana, CA 03/2010 - 06/2012

• Served as front-office contact for families and visitors; managed multi-line phones, routed calls, and communicated school information.

• Supported school office workflows including scheduling, document processing, student records support, and data entry.

• Maintained professionalism and confidentiality when handling student and family information. Additional Experience

Orange County Registrar of Voters Clerk / Assistant Clerk / EViD Operator Santa Ana, CA 02/2020 - 03/2024

• Provided high-volume customer service, verified information, and followed detailed procedures in time-sensitive environments.

• Used electronic voter systems (EViD) to check-in voters, issue voting passes, and maintain accurate records.

• Supported team operations by preparing materials, resolving routine issues, and maintaining compliance with rules and confidentiality.

ADP Payroll Services Receptionist / Telephone Operator La Palma, CA 06/2014 - 12/2018

• Handled high-volume calls, routed inquiries, documented messages, and escalated urgent issues with accuracy and professionalism.

Apple One Employment Services Administrative Support (Temporary) Lancaster, CA 08/2003 - 11/2004

• Performed front-desk support, scheduling, phone coverage, filing, and data entry.

• Maintained organized records and supported office operations in fast-paced settings. United States Post Office Postal Clerk Costa Mesa, CA 12/2000 - 01/2002

• Sorted and processed incoming/outgoing mail; operated basic postal equipment and maintained accuracy under deadlines.

• Loaded/unloaded shipments and supported distribution workflows. Cricket Wireless Customer Service Representative Tulsa, OK 01/2000 - 06/2003

• Resolved customer questions and account issues by phone; documented interactions and followed service policies.

• Processed orders, payments, and account updates with accuracy while meeting quality expectations.

Education

California State University, Fullerton (CSUF), Fullerton, CA 2018, Bachelor of Education University of Michigan, Ann Arbor, Michigan, Educational Studies

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