Data Entry Clerk with Customer Service Experience
Resume:
Dolores Valdez
Albuquerque, NM *****
************@*****.***
Professional Summary
Resourceful professional with over 2 years of experience in direct support and customer service. Demonstrates proficiency in data entry, outbound calling, and managing administrative tasks. Adept at collaborating with multidisciplinary teams and utilizing technical skills to ensure accurate documentation and excellent member support.
Work Experience
Direct Support Specialist
Dungarvin-Albuquerque, NM
August 2025 to January 2026
• Provided direct support and assistance to individuals with intellectual and developmental disabilities, demonstrating strong communication and customer service skills
• Assisted residents with daily living activities, ensuring clear communication and a supportive environment
• Administered medications and documented information accurately, utilizing data entry skills with electronic health record systems
• Monitored vital signs and reported changes, collaborating with interdisciplinary teams and practicing effective phone and in-person communication
• Maintained accurate resident progress notes, demonstrating attention to detail and proficiency in computer-based documentation
• Served as a positive role model and resolved resident concerns, applying problem-solving and analysis skills
Housekeeping
Fairfield inn-Albuquerque, NM
March 2023 to April 2025
• Performed thorough cleaning tasks while maintaining clear communication with guests and staff to address service requests
• Collaborated with front desk staff to prioritize tasks, demonstrating strong organizational and customer service abilities
• Responded promptly and courteously to guest inquiries, ensuring a positive experience and practicing effective phone etiquette
• Followed established safety procedures and accurately documented completed tasks, utilizing attention to detail and data entry skills
Skills
Customer service Data entry Outbound calling Phone communication Computer operation Administrative experience Working with individuals with disabilities Decision making Task prioritization Microsoft Word Microsoft Excel Microsoft Outlook Data collection Customer inquiry handling English Certifications and Licenses
Driver's License
First Aid Certification
CPR Certification
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