Operations & Quality Improvement Leader with Lean Six Sigma White Belt

GAVIN STEWART

*** ********** ******, #*, ******, MA, 02169 857-***-**** *********@*****.***

Summary

Results-driven operations professional specializing in workflow optimization, quality systems, and team leadership. Skilled at identifying process gaps, implementing corrective actions, and improving performance metrics across departments. Brings a strong foundation in regulatory compliance, continuous improvement, and operational strategy within high-accountability environments.

Lean Six Sigma White Belt Certified (Six Sigma – Educate 360, 2025)

ISO 17025 Laboratory Compliance

Skills

Laboratory information systems

SOP development

Workflow optimization

Laboratory Operations

Specimen Processing

Referral Testing

International Specimen Shipments (IATA Certified)

Vendor Relations

Regulatory compliance

Inventory management

Clients relations and complaint resolution

Corrective and preventative action (CAPA)

KPI Tracking

Root Cause Analysis

Experience

Operations Support Specialist 06/2025 to Present

Coastal Calibration Laboratories Woburn, MA

Support daily operations for an ISO/IEC 17025–aligned calibration laboratory, ensuring workflow efficiency and operational readiness.

Coordinate with technical, quality, and operations teams to support scheduling, documentation, and resource needs.

Assist with maintaining compliance-related documentation, internal controls, and continuous improvement activities.

Applied Lean Six Sigma methodology to improve efficiency and profitability.

Support Services Manager 05/2024 to 06/2025

Inform Diagnostics Needham Heights, MA.

Oversee the successful implementation of a new laboratory information system, streamlining workflow efficiency and reducing processing errors.

Led a team of 30 across Accessioning, Reference, and Distribution departments, improving operational efficiency and accountability.

Developed and revised SOPs in collaboration with the quality team, ensuring compliance with regulatory standards and enhancing laboratory accuracy.

Resolved high-level specimen issues through expert troubleshooting, minimizing delays and ensuring accurate test results.

Strengthened team performance by conducting peer reviews, mentoring lab technicians, and enforcing turnaround time expectations.

Laboratory and Clinical Logistics Manager 05/2022 to 05/2024

iSpecimen Lexington, MA.

Optimized daily lab support functions, improving workflow efficiency and ensuring seamless operations across technical teams.

Strengthened lab safety and compliance by implementing rigorous protocols and managing emergency response procedures.

Led a team of five lab technical operations employees, enhancing performance through structured training and accountability measures.

Maintained accurate inventory tracking and vendor relationships, ensuring uninterrupted lab supply availability and cost efficiency.

Oversaw international shipments in compliance with IATA regulations, ensuring the safe and timely transport of biotech samples.

Pathology and Business Support Coordinator 12/2019 to 04/2022

Dana Farber Cancer Institute Brookline, MA.

Established as the subject matter expert for two departments, streamlining operations and enhancing cross-functional efficiency.

Recovered lost revenue by auditing test codes, optimizing billing processes, and improving turnaround times for patient results.

Led the implementation of Sunquest Laboratory systems and played a key role in the Epic launch for central processing, ensuring seamless integration.

Managed the Central Pathology Processing Department, troubleshooting complex issues to allow technicians to focus on specimen processing.

Assisted in the development and routing of new test codes during the COVID-19 pandemic, collaborating with IT to support rapid response efforts.

Referrals Team Lead 01/2017 to 12/2019

Newton Wellesley Hospital, Newton, MA.

Led the referral testing process by identifying and coordinating with external labs, ensuring timely and accurate test results.

Managed sample send-outs to major laboratories, including Quest Diagnostics, Mayo Labs, and Boston-area hospitals, optimizing turnaround times.

Oversaw test cancellations, result retrieval, and add-ons, ensuring accuracy and compliance with lab protocols.

Trained and mentored send-out technicians, standardizing processes and improving overall efficiency.

Maintained specimen integrity by verifying stability, handling CSF samples, and ensuring proper specimen volume requirements were met.

Quest Diagnostics 03/2007 to 12/2016

Cambridge, MA and Marlborough, MA.

Advanced through multiple roles at Quest Diagnostics, from Phlebotomist to Send-Outs Team Lead, demonstrating versatility and expertise in laboratory operations.

Ensured timely and accurate specimen collection in a rapid response laboratory, improving efficiency and patient care.

Verified and processed test requisitions, confirming handwritten orders, and billing details to prevent errors and delays.

Maintained strict compliance with specimen handling protocols, including labeling, centrifuging, freezing, and packaging for transport.

Utilized strong data entry skills to research client and test information, ensuring accurate documentation and record-keeping.

Education

Barnstable High School

Graduate, 2005

Cape Cod Community College

Liberal Arts, 2007

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