Human Resources Leader with HR, Grants, and Economic Development
Resume:
WANDA J. WALKER, MBA
**** ******* ***** ***** ****, IL 60403
***************@*****.***
Human Resources ~ Recruitment ~Grant Administration ~ Economic Development ~ Account Management ~Business Administration
MBA with a concentration in human resources management with over 10 years’ experience in grant administration, business administration, account management, training and economic development seeking full time employment within a growing organization.
PROFESSIONAL EXPERIENCE
Computershare Bolingbrook, Illinois Dec 2020 – May 2024
Customer Resolution Analyst > Senior Quality Transaction Processor
Process transactions including purchase, sells and account review per shareholders’ request
Ensure all transactions are completed accurately and timely
Prepare internal and external documentation while adhering to all ISO and SEC processes, requirements and procedures
U.S. Census Bureau – Chicago Regional Office-ACO 2565 Oswego, Illinois May 2019 – October 2020
Q.C. Lister/ Address Canvasser/ Recruiting Assistant/Census Response Representative
Represented the U.S. Census Bureau in its’ efforts for counting each person for the 2020 Decennial Census.
Contacted representatives from community-based organizations to request assistance with promoting census employment opportunities.
Requested that local organizations provide access to computers and internet services for applicants to apply for census jobs
Requested that local organizations donate space for census training sessions
Ensured locations meet specific requirements
Conducted activities to recruit local residents, including attending local events to distribute job information and talk to attendees, hung posters, and attended job fairs.
Executed the local recruiting plan, made recommendations on recruiting strategies, and reviewed reports to determine progress towards recruiting goals.
Used an electronic tablet to review recruiting reports and maps, use e-mail to communicate with office staff and organizations that provided potential recruiting sources, and completed other job tasks.
Prepared and gave presentations.
Passed federal government background check.
Computershare Burr Ridge, Illinois Feb 2016 – April 2019
Proxy Season Account Manager
Responsible for the complete management of the production required for the creation and distribution of over 100 fortune 500 clients proxy mailings during peak season.
Prepared internal documentation working within priority based software to create all components requested and required to produce and distribute job
Managed over 175 accounts while working within critical time frames
Maintained stock management system, in liaison with the Inventory Coordinator
Reviewed all components of job bag to ensure proper billing for each completed job
Maintained favorable client relationships to identify other sales opportunities and cyclical repeat business
Prepared internal documentation and follow all ISO processes and procedures
Staffmark, Romeoville, Illinois Jan 2015 – Dec 2015
On-Site Account Manager
Provide human resources services for Staffmark’s customers including, but not limited to hiring, placement, discipline and termination.
Interacted with customers to evaluate and assess staffing needs
Evaluated and interviewed applicants, analyzed application materials provided for relevance and accuracy
Investigated and evaluated workers compensation matters
Served as liaison between employees and customers
Determined best methods to reinforce and maintained good customer relations
Contributed to the Company’s resource database by evaluating and implementing the best methods for recruiting candidates and documenting recommendations
Pivotal Home Solutions Naperville, Illinois March 2014 – Nov 2014
Warranty Account Representative
Represent Pivotal Home Solutions to gas utility customers and grow the customer base by offering home maintenance solutions.
Created and maintained personal/team sales goals on a daily, weekly, and monthly basis
Maintained and exceeded client and customer expectations through professional telephone interaction on inbound calls
Offered existing customers additional products and services.
Colorado Technical University, Downers Grove, Illinois Jan 2011 - Dec 2013
National Admissions Advisor
Represented the University to prospective students, parents, individuals, and organizations in support of programs and curriculum offered by the Office of Admissions. Reported to the Director of Admissions.
Counseled prospective students on the admissions process and opportunities offered by the University
Provided one-on-one admissions counseling to diverse populations
Managed ongoing strategic communications with students
Interviewed prospective students and answered questions about distance learning
Opportunity Alliance of Illinois Aurora, Illinois Jan –Dec 2010
Executive Director / Coordinator of Special Programs
Began as Coordinator then promoted to Executive Director reporting directly to the Board of Directors to oversee 1.25M grant funding by Illinois Department of Commerce and Economic Opportunity on behalf of Painters District Council No. 30. Successfully recruited over 125 participants and directed a state-funded program that prepared 125+ participants to enter unionized building and construction trade apprenticeship programs.
Administered and maintained complete accounting of all grant financial transactions.
Developed and managed promotional and educational campaign material.
Created and executed Case Management Program.
Established process to assess participants’ individual career plans.
Assisted in devising Union Construction Career Program that provided training to over 125 job seekers within four, six, and eight week sessions.
Determined progress benchmarks, principles, guidelines, and systems to facilitate reimbursement to program partners for employment readiness training.
Facilitated customized schedules of benefits for program participants.
Joliet Junior College, Joliet, Illinois Jan 2008 – Jan 2010
Employment Development Coordinator
Developed and administered Building Workers Constructing Lives Program with $619,900 budget from grant initiative funded by Department of Commerce and Economic Opportunity. Responsible for outreach, recruitment, intake, payroll, and case management duties associated with participants entering into skilled trades.
Served as primary academic advisor and case manager for 90 program participants.
Earned license as Work Certified Instructor (# IL-WILLC-7945-2566).
Interviewed more than100 applicants and managed cases, supervised, coached, counseled, and consulted with participants from various socio-economic backgrounds.
Designed individual training and employment plans and recommended/scheduled classes.
Fostered excellent relationships with community-based organizations and businesses; monitored workforce and local economic development needs within region.
Incorporated technology into service delivery.
ABC Supply Company, Inc., Tinley Park, Illinois Jan 2005 – Dec 2007
Branch Manager Trainee
Developed customer service delivery system and implemented training throughout 10 locations in Midwest region of Illinois for large wholesale distributor of building material.
Collected and interpreted data while applying “best practices” to address business situations.
Utilized “balanced scorecard approach” to keep employees and customers engaged.
Forecasted material needs, analyzed gross profit margins, and projected sales and growth.
Interfaced with all levels of company operations, including management.
Midwest Generation, Chicago, Illinois Jan 2001 – Dec 2004
Corporate Training Specialist
Provided training solutions for company engaged in acquisition, ownership, and operation of seven fossil-fueled electric generating units located in Midwest region of Illinois.
Created training plans, guides, and needs analyses for more than 500 collective bargaining unit employees and 160 management employees.
Analyzed references and interpreted/adhered to collective bargaining agreements.
Interfaced with executive managers at eight fossil-fueled generating stations to execute corporate training within specified budgets and goals.
Designed and delivered instructional programming, including technical courses.
Established training policies/procedures and performed training needs assessments and job analysis to determine scope of training.
Conducted validation testing and return on investment (ROI) evaluation; implemented newly developed training modules and qualification assessments.
Offered directional supervision to vendors and complied with regulatory compliance standards.
Langevin Certificate in adult learning principles, train the trainer, and instructional design
EDUCATION
Illinois State Licensed Health & Life Producer 2017
Master of Business Administration, Concentration in Human Resource Management 2005
GPA: 3.9/4.0;
Lewis University, Romeoville, IL
Professional Human Resources Certificate 2005
Lewis University, Romeoville, IL
Bachelor of Arts in Business Administration, magna cum laude 2001
Lewis University, Romeoville, IL
GPA: 3.8/4.0; Dean’s List for six semesters
Associate in Applied Sciences; Emphasis in Industrial Management & Supervision, Electrical & Electronic Automated Systems, Industrial Maintenance Technology, Machine Technology and Welding 1996
Joliet Junior College, Joliet, IL
GPA: 3.5/4.0
PROFESSIONAL AFFILIATIONS
Member since 2018 -American Business Women’s Association (ABWA)
Member since 2001- Lewis University Alumni Association
Member since 1996 - Joliet Junior College Alumni Association
PROFESSIONAL REFERENCES
Available upon request
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