Human services

Ilsa S. Miller

** **** ****** *** * Hornell, NY *4843

607-***-**** ************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

●Professional skills developed to advocate for persons with multiple barriers to success including low socio-economic status, mental illness, addiction, criminal history and developmental or educational delays

●Collaborate with staff to help provide appropriate treatment plan and therapeutic alliances to target the needs of underserved populations

●Develop relationships with various sources of referral including law enforcement, family/drug courts, home health, medical care, and residential programs

●Support efforts by clients to obtain recovery in each identified area of their lives they want to pursue or may be mandated to complete by using best practices in clients’ life and treatment

RELEVANT EXPERIENCE

2024-present Mountain Laurel Recovery Center – Assistant Director of Clinical Services – Westfield, PA Supervise Clinical Department in SUD treatment at the inpatient level; maintain departmental standards in care and treatment planning; evaluate compliance in documentation and target issues affecting clinicians; lead clinical department in scheduling, curriculum, and other requirements; communicate with directors of all departments to ensure flow of accurate information and tasks; make decisions on issues that arise regarding clients’ behaviors and continued stay at facility; maintain rosters for tracking intake, monitoring care, and discharge status of clients.

2020-2024 Venture Forthe, Inc. – Clinical Provider; Certified Peer Support Specialist – Rochester, NY Provide variety of services to people living in recovery from mental illness and/or substance abuse to assist in psycho-social rehabilitation, habilitation services, intensive supported employment, and other necessary services to help people remain in independent living situation.

Adapt to changing environment due to pandemic by providing telehealth as necessary.

2016-2018 Loyola Recovery Foundation –Case Management/Peer Advocate– Hornell, NY

Case manager in substance abuse treatment facility, responsible for developing care plans and treatment objectives for individuals with multiple barriers to adequate medical care, vocational or educational opportunities, and mental health care. Ongoing training for Health Homes of Upstate New York, provisional certification in peer advocacy obtained through New York State.

EDUCATION

2020-present Certified Peer Support Specialist, Academy of Peer Services

2016-2020 Capella University, Masters’ Degree in Social Work (not complete)

2012-2015 Alfred State College, Applied Associates’ Degree in Biology and Psychology

1990-11994 Hartwick College, BA in Criminology and Psychology, magna cum laude

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