Customer Service Supervisor - Real Estate & Travel Experience
Resume:
Aunslow Pickett
Customer Service
Orlando, FL ***26
********@*****.***
Work Experience
Customer Service Supervisor/Faud
CardWorks Servicing-Orlando, FL
October 2018 to Present
• Assisting and advising accountholder regarding their accounts
• Answering telephone and interacting with customers in a professional manner
• Facilitating problem resolution in accordance with policy and procedure
• Updating and notating customer information within the operating system
• Completing necessary steps to initiate account transactions and investigations
• Advising accountholders of billing disputes procedures including transferring call or opening disputes if after hours
• Determining when to escalate calls that require further assistance Customer Service Representative
UnitedHealth Group-Orlando, FL
May 2016 to September 2018
Members calling with questions on benefits,EOB,claims and other insurance questions related to needs of mailing or to change providers if needing.
Activation agent
orange lake resort-Kissimmee, FL
January 2014 to September 2014
Responsibilities
Calling Customers that have purchased vacation getaway to schedule dates and times. Also maintain a personal and company goal while access company different systems and programs Activation Agent
Hilton Worldwide-Orlando, FL
July 2010 to December 2013
Extensive product and property knowledge
• Outbound call to guest to assist in booking dates
• Meet monthly quotas
• Exemplifies exceptional customer service skills
• Knowledge of VOICE and basic computer operations Activation Agent
Bluegreen-Orlando, FL
October 2008 to February 2009
Extensive product and property knowledge
• Meet monthly quotas
• Answered incoming calls
• Strong Customer Service skills
Office Manager/Marketing Representative
Encore Service Group-Orlando, FL
February 2005 to November 2008
Possessed verbal and written communication
• Answered incoming calls providing quality customer service.
• Customer resolution (deescalate caller while proving exceptional customer service)
• Extensive product knowledge
• Knowledge of basic computer operations
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Good listening and responding skills
• Solid problem solving skills.
Property Manager
Century 21-Orlando, FL
May 2003 to May 2005
Knowledge of basic computer operations
• Answered multi-lined telephone system, routed calls, and took accurate messages
• Distributed incoming mail and processed outgoing mail
• Greeted and directed visitors / customers to their destination and provided general information
• Assisted supervisor with special projects
Customer Service/Sales Associate
VVary-Orlando, FL
February 1996 to March 2000
Possessed verbal and written communication
• Made outgoing calls to business to gain sales for Major Newspaper Subscription.
• Customer resolution (deescalate caller while proving exceptional customer service)
• Extensive product knowledge
• Knowledge of basic computer operations
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Good listening and responding skills
• Solid problem solving skills.
Education
Associate in Nursing
Valencia community college - Orlando, FL
1993 to 1995
Skills
• Management, customers service course other employment training classes
• Customer service
Additional Information
QUALIFICATIONS:
• Work well without supervision
• Ability to prioritize and remain focused on the essence of an issue
• Excellent customer service skills
• Skilled at learning new concepts quickly while working well under pressure
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