Dynamic IT Leader with 26+ Years of Management Experience

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Phone: 409-***-****

**** ********* *****

Texas City, TX 77591

Email: ******.***********@*****.***

Daniel A. Compton

Dynamic leader, well versed in IT, with over 26 years or management and IT experience. Seeking an opportunity that will allow me to grow in a new role that is focused on development and engagement. Posses a keen sense of attention to detail and willingness to take on difficult projects that others may shy away from. Proficient with Microsoft Surface Pros, Adobe Reader, VPN connection issues, and many other system accesses.

Professional Experience

American National Insurance Company, Galveston, Texas January 1996 – February 2022

IT Technician

June 2018 – February 2022

• Single point of contact for IT issues for the Career Sales Service Division (CSSD); serviced over 750 colleagues while maintaining a 95% proficiency rating for 3 consecutive years

• Managed the team’s VPN resolutions; ensured that conductivity was maintained 98% over the past year

• Led the team through all required system updates, to include 4 major Microsoft updates as well as internal system upgrades

• Managed the department’s IT supply inventory; financially liable for over approximately $1 million in parts and equipment at any given time

• Supervised the management of all equipment Warranties of equipment and applications; ensure that the organization saved over $500 thousand

Manger, Integration Management

April 2014 – June 2018

• Led the organization’s movement from test to production environment in major system upgrade, enabling the department to transition into its current platform

• Managed a multi-departmental system update project, leading multiple cross-functional teams and ensuring timelines were meet and worked directly with the user area and production team

• Directed the annual Recovery Operations for the Galveston area testing; ensuring the ability of the organization to function during national emergencies and prioritizing recovery schedules 2

Manager, Mail Print Operations

March 2006 – April 2014

• Managed the department’s annual budget more than $1 million

• Supervised all requests for the department’s request for pricing process with vendors, included researching and negotiating with Procurement Services for equipment utilized for mailroom operations

• Responsible for oversight of the department’s yearly maintenance agreements, this included all outside vendor agreements related to equipment and vehicles

• Oversaw the daily operations of multiple mailrooms across the state of Texas, including the departments reproduction and print services

• Coordinated multiple projects and initiatives within the organization’s national mailroom operations; improved efficiency, effectiveness, and maximized savings

• Produced and authorized annual mailroom operations budgets for corporate headquarters and its subsidiary billings more than $1.7 million

• Collaborated with United States Postal Service for issues concerning envelope design, addressing questions and delivery issues, meeting all federal law requirements, and passing all postal inspections during my tenure

• Responsible for overall staffing and management of over 20 colleagues, effectively managing and meeting staffing requirements based on demand and projected capacity Assistant Manager, Mail Department

January 1996 – February 2006

• Managed the maintenance and operations of the site’s equipment

• Effectively managed the staff’s administrative actions, including timecard management, evaluations, and disciplinary actions

• Responsible for staffing projections for the department, over 20 associates, ensuring staffing capacities that were impacted by PTO, vacation, and sick time

• Executed the departments maintenance and payment services for 2 sites in Galveston County, responsible for equipment valued at over $500 thousand

• Responsible for management of daily mailroom operations for 2 of the organization’s busiest mailrooms, recognized multiple times for my commitment to excellence United States Military (Army)

August 1989 – August 1993

• Managed the unit’s mailroom operations

• Received multiple accommodations for my commitment to delivering superior customer service Education

Galveston Community College

January 2009 -December 2011

• Associates in General Studies, GPA of 3.2

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