Experienced Remote Administrative & Voice Talent Pro
Resume:
Kim Duplechien
Experienced Remote Professional
Louisiana, US, ************@*****.***
Professional Summary
• Diligent voice-over talent, data annotator, and executive administrative assistant with 17+ years of experience in voice production, audio transcription, LLM testing and training, office management, and customer service across diverse industries.
• Proven expertise in managing high-performing teams, executing strategic marketing campaigns, and providing exceptional client satisfaction.
• Skilled in voice production, admin support, and teaching/tutoring with a strong track record of enhancing operational efficiency, academic excellence, and driving business growth.
• Authorized to work in the US for any employer
Work Experience
Occupational Assessor
HandshakeAI, Remote January 2026 to Present
• Created occupation-specific prompts, Rubrics, and Ideal Responses for training LLMs
• Fine-tuned models using reiteration and daily analysis of the effectiveness and usefulness of model responses
• Collaborated with other industry experts to develop training programs through assessments, surveys, and feedback sessions; made necessary adjustments based on machine responses. Voice Over Artist and Voice Coach
Voices.com, Remote, June 2024 to Present
• Providing exceptional, studio-quality voice production internationally for clients in: television, radio, commercials, corporate training videos, animation, public service announcements, audiobooks, IVR, and online ads.
• AI training, data set recordings, and script dictation for Generative AI development.
• Character acting • Live Directed Sessions • Dialects: Southern, Hispanic, Canadian, African American, and British
Seasonal Tax Associate - Customer Support
Intuit TurboTax Live, Remote, March 2024 to Present Call and video support for TurboTax customers during tax season
• Inbound/Outbound customer service problem-solving client issues to resolution
• Salesforce CRM Metrics
• Prepared and reviewed individual tax returns for clients, ensuring accuracy and compliance with federal and state regulations
• Conducted thorough research on complex tax issues to provide accurate advice and recommendations to clients
• Collaborated with cross-functional teams to resolve complex tax issues and ensure compliance
• Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines AI Trainer - Data Annotation Specialist
Turing - Handshake AI, Remote, November 2025 to January 2026
• A/B Testing
• Audio Model Training of LLMs via reiteration to fine-tune models and professional, high-quality, studio recording of scripts.
• Reporting models' accuracy in responses and ranking, assessing hundreds of responses daily
• Rubric creation and strict adherence
Audio Model Trainer
Mercor International, Remote, August 2025 to December 2025
• Audio recording - increasing the quality and validity of the voice recognition machines
• Performed daily preference ranking of hundreds of multimodal AI outputs (images, audio, and video) against prompts to evaluate model performance and alignment.
• Applied systematic comparative judgment techniques to assess relevance, quality, and coherence of generative model outputs, ensuring consistent evaluation across diverse modalities.
• A/B model testing and evaluations
• Maintained high accuracy and throughput in large-scale annotation workflows, contributing to reliable training data for model fine-tuning and preference optimization.
• Collaborated with cross-functional AI teams to identify quality trends and provide actionable feedback for improving multimodal generative capabilities.
• Utilized specialized labeling platforms and guidelines to ensure precise annotation, supporting preference-based reinforcement learning and human feedback loops. Executive Administrative Assistant
Longfellow Music, Parks, LA, December 2020 to January 2025 All administrative functions for a local music production studio and personal assistance to CEO
• Daily office management: AR, AP, tax preparation, handled all walk-ins, faxes, emails, professional drafting of business documents for CEO, and fielded inbound/outbound calls appropriately or resolved customer issues, ensuring accurate, detailed documentation
• Music file editing (Logic, Trax, MixPad), uploading, transferring, and organization of all music file storage (iOS, Windows)
• Content writing, copy writing, and full SEO of the company website
• Efficiently managed multiple executive schedules, scheduled meetings, and coordinated travel arrangements
• Renewed artist contracts, assisted with new contract drafting, and served as the final editor on all documents for legal compliance
• Business-to-Business Marketing
• Managed confidential information with utmost discretion and maintained strict confidentiality protocols
• Developed and implemented efficient office procedures to streamline workflow and increase productivity by 87%
• Prepared budgets by gathering data on expenses and analyzing financial statements. • • •
• Quarterly tax preparation and biweekly payroll processing Medical Assistant, Office Manager
Dr. Barnett, Los Angeles, CA, January 2010 to February 2020 Medical assistant to family physicians and medical clinic office management.
• Performed Patient intake, created/updated patient history, initial assessment, and vitals check
• Maintained confidentiality and discretion, and strict adherence to HIPAA guidelines in communication and practice.
• Provided pre/post-op patient education, scheduled follow-up appointments, and addressed patient questions and concerns,
• Administered flu shots, blood draw, started IVs, and flushed ports for chemotherapy preparation
• Office management of 25 employees, insurance billing, collections, all patient scheduling, and coordination of multiple physicians' schedules
• Developed and facilitated a new employee onboarding program • Assisted with minor surgical procedures by preparing sterile equipment trays and maintaining a sterile environment during the procedure
• Collaborated with multiple departments to resolve any discrepancies related to insurance claims/ payment processing issues promptly. Filed appeals and reconsiderations with a 82% success rate.
Content & Marketing Manager
RentControl, Remote, May 2015 to January 2019
Developed and implemented website strategies: SEO, Mobile friendliness, Paid Ads, & Social Media Marketing
• Initiated an automated Link-Building-Campaign with client feature articles.
• Content management on-site and off-site blog creation
• Copywriting onsite - offsite
• Social Media Marketing: 3, 8, and 15-month plan of posting on Facebook. Optimization of company profiles and creation of additional profiles & business listings. Ghost Writer
Adobe Advocates, Remote, May 2014 to December 2015 Ghost blogger for Adobe executives, providing exceptionally written and highly researched SEO blog content remotely. Content revising to ensure the voice of the author SEO Content Manager, Marketing Consultant
BeyondElegance, Remote, June 2013 to October 2015
Conducted in-depth SEO analysis & marketing review
• Resolution of Google Sites Sanction for online national linen rental websites within 3 months
• HTML metadata 200+ URLs (Title, Page Description, tags, H1-H7 headers, alt attributes & anchor text)
• Provided full website analysis & timely resolution for site violations: HTML coding, Site Errors, broken links, W3 errors, analytics tracking, sitemaps, spam link removal, robots.txt, Favicon, RSS feeds, geodata, and HTML Mark-Up
• PPC and Ad Campaign (Google, FB, Yelp, Bing, LinkedIn)
• LinkedIn Company, Yelp, Yahoo Business, and Google+ Local Business Page development Education
Philosophy, Biochemistry (BA) CUNY City College, New York, NY, 2003 Skills
LLM Training, Voice-Overs, Audio Model Training, Data Annotation Tax form completion Public speaking Customer service management Writing skills Detail Oriented, Time Management, Proofreading, Voice-Over Talent, Analytical Theater Presentation skills, Voice-Over Production, Voice Coaching, Research, AB Testing, Artificial Intelligence, Data Processing, Script Writing Organization, Goal Completion Staffing, Recruiting, Medical Staffing, Verifications, Customer inquiry handling Live streaming Audits, B2B, Contract Negotiations, Recruiting, Data Analysis, Data Entry Teaching Upselling, Cold Calling, Closing
Tutoring Insurance Billing, Customer Retention, Technical Writing, Creative Writing, Tax filing Social Media Marketing, Press Release, CRM, ERM, Medical Documentation, Reporting Critical Thinking, Problem Solving, Customer Satisfaction, Empathy, Communication Communication skills Computer operation Campaign Creation, Claims, Human Resources, Salesforce, Data Science, AI, Generative Tax return processing Writing, Client Retention, Teaching, Training Acting Tax experience Staffing Coordination, Counseling, Sitemaps, Administrative Assisting, Expense Product demos Reports, Meeting Coordination, Travel Arrangements, Scheduling, Verifications, Customer service Account Reconciliation, General Ledger, QuickBooks, Taxes, Payroll, Sales AI Training Experience with children Tax preparation software Science, Client Relations, B2B, Corporate Business Acquisition, Negotiations, Customer communication English Research, Data Entry, Posting, Staffing, Verifications, Blogging, Copywriting, Inbound Calls, Outbound Calls, Call Center, Staff Training, Content Creation, Leadership, Coordination, Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Outlook, Front Corporate Training, Mentorship, Google Analytics, SEO, Content Management, Social Customer Service, Bookkeeping, Accounts Payable, Accounts Receivable Links
https://www.voices.com/profile/kimdup
http://www.linkedin.com/in/thevoiceofkd
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