Social Worker - Case Management and Advocacy

EDWARD HOGG

*********.**@*****.*** +346********

San Miguel De Salinas, Spain 03193

PROFESSIONAL SUMMARY

Caring Social Worker offering case management expertise with quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

SKILLS

Emergency response training

Community outreach expert

Behavioral therapy

Patient-centered care

Mood disorders knowledge

Violence prevention

Family maintenance

ADHD/ADD specialist

Organization

Team management

Reliable and trustworthy

Multitasking

Collaboration

Friendly, positive attitude

EDUCATION AND TRAINING

other

WORK HISTORY

Live-In caregiver Home Instead - Glasgow

10/2021 - CURRENT

Promoted active lifestyle habits within clients' capabilities, enhancing their well-being.

Handled emergency situations calmly, ensuring safety of clients at all times.

Advocated on behalf of the client when communicating with healthcare professionals, ensuring better care quality.

Telemarketing Direct Affinity Europe - San Miguel De Abona

01/2020 - CURRENT

Telephoning customers on behalf of car dealerships inviting them to upgrade their current vehicles and test driving new models.

Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

Handled inbound telephone calls from interested customers.

Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Worked well with automatic computer dialing and proprietary software to manage daily call loads.

Caregiver Stepdown - Glasgow, United Kingdom

10/2016 - 02/2020

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Followed care plan and directions to administer medications.

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained daily living standards by assisting clients with personal hygiene needs.

Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

Helped clients with personal needs from exercise to bathing and personal grooming.

Tracked and reported clients' progress based on observations and conversations.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Liaised with supervisor to review cases and improve care.

Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Maintained network of connected caregivers to promote continuous professional development.

Social Care Worker St. Mary's Kenmure - Glasgow, United Kingdom

02/2013 - 02/2016

Assessed student performance and documented progress reports.

Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.

Met with clients to implement best practice, project-manage needs and implement process improvements.

Maintained confidential case documentation.

Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.

Maintained lists of resources helpful to clients.

Maintained thorough case history records and wrote detailed reports.

Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.

Developed workable solutions for recurring problems for individuals and families.

Interviewed clients individually and in family groups to determine services to best address specific needs.

Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.

Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.

Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.

Administered conflict resolution strategies to help families resolve disputes.

Provided mental health support to homeless clients and connected each with community resources.

EDUCATION AND TRAINING

James Watt College, Kilwinning

HNC: Social Care

#HRJ#ca14f26d-5b30-46bf-af80-772b52af6d74#

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