Lead Operations Supervisor Public Transportation
Resume:
Demetria Freeman
Guyton, GA *****
***********@*****.***
Professional Summary
Results-driven Lead Operations Supervisor with 15+ years of experience in public transportation operations and customer service excellence. Proven track record in training and mentoring new drivers, ensuring compliance with safety protocols, and maintaining high standards of professionalism. Skilled in organizational management and effective communication, contributing to a safe and efficient transit environment. Committed to enhancing operational efficiency and passenger satisfaction through ongoing training and development initiatives.
Work Experience
Lead Operations Supervisor
Chatham Area Transit Authority-Savannah, GA
May 2006 to January 2026
• Assisted passengers with boarding and exiting the vehicle, offering support to those with disabilities or special needs
• Operated public transportation vehicles, ensuring the safe and timely transport of passengers to their destinations
• Provided excellent customer service by answering passenger inquiries, addressing concerns, and resolving issues in a professional manner
• Performed pre-trip inspections of the vehicle to check for any mechanical issues or maintenance requirements
• Responded calmly and appropriately in emergency situations such as accidents or breakdowns, following established protocols for passenger safety
• Participated in ongoing training programs to stay updated on new policies, procedures, and technologies related to public transportation operations
• Maintained accurate records of daily activities including mileage logs, fuel consumption reports, incident reports, etc
• Ensured compliance with company policies regarding dress code standards while representing the organization professionally
• Assisted in the training of new drivers, providing guidance on route navigation, customer service techniques, and safety protocols
• Maintained a high level of professionalism when interacting with diverse groups of passengers from different backgrounds
• Utilized GPS systems and other navigational tools to ensure accurate route adherence and minimize deviations
• Dispatching and route scheduling
Education
Business Administration (College)
Southern New Hampshire University-Remote
April 2000 to April 2002
Upper secondary education
Skills
• Organizational skills
• Guest services
• Customer service
• Team management
• English
• Operations management
• Communication skills
• Property management
• Customer relationship management
• Mentoring
• Leadership
• Microsoft Excel
• Administrative experience
• Typing
• Training & development
• Supervising experience
• Project management
Certifications and Licenses
Driver's License
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