Pharmacy Technician - Certified, Patient-Focused Support

Taylor Willson

Phone: 352-***-**** Email: *********@*****.***

Relevant work experience

Pharmacy Customer Service Associate Walgreens Hernando, FL 12/2025 - 04/2026 Hours per week: 40

-Pharmacy Assistance: Under direct supervision, assists pharmacists by retrieving, counting, and pouring medications, as well as checking for medication accuracy.

-Customer Service & Checkout: Rings up prescriptions, OTC items, and retail products, providing efficient checkout service at both the front register and the pharmacy drive-thru.

-Pharmacy Workflow & Logistics: Answers phone calls, files ready prescriptions in will-call bins, and helps with

"IC3s" (immediate customer checkouts) when the pharmacy line becomes long.

-Inventory Management: Assists with drug inventory, including ordering, unpacking, checking in, and storing shipments, as well as checking for expired items.

-Compliance: Adheres to state and federal pharmacy regulations, including HIPAA and Good Faith Dispensing policies.

-Front-End Duties: When not needed in the pharmacy, performs typical retail duties such as stocking shelves, facing products, and helping in the photo department.

-Operational Efficiency: Improving pharmacy workflow by decreasing wait times and reducing the backlog of filled prescriptions.

-Customer Satisfaction: Achieving high customer service scores by resolving complex issues and providing knowledgeable support.

-Accuracy: Maintaining high accuracy rates in inventory management and prescription filling.

-Customer Focus: Ability to provide friendly, courteous, and helpful service, even during high-stress, fast-paced situations.

-Mathematical Proficiency: Ability to accurately count, measure, and weigh medications.

-Computer Skills: Proficiency in using pharmacy systems to enter patient and drug information.

-Retail/Pharmacy Knowledge: Prior retail experience is preferred; familiarity with pharmacy systems and inventory control is a plus.

-Adaptability: Ability to "switch hats" between front-end customer service and pharmacy duties depending on immediate needs.

-Attention to Detail: High level of accuracy in handling medication and sensitive personal information. Front End Specialist Winn-Dixie Inverness, FL 05/2021 - 02/2026 Hours per week: 40

-Front End Operations: Oversee daily store accounting functions, including reconciling monetary transactions, performing weekly closeouts, and managing the cash office (counting tills, deposits, and change orders).

-Customer Service & Issue Resolution: Resolve customer complaints and cash concerns promptly and professionally, escalating to management when necessary.

-Leadership & Training: Supervise, train, and coach cashiers and front-end associates, providing feedback to build an environment of trust.

-Compliance & Safety: Enforce company policies, safety procedures, food safety, and alcohol/tobacco sales regulations.

-Merchandising & Inventory: Stock front-end products, manage inventory, and ensure pricing integrity at the register.

-Security: Notify management of theft, shoplifting, or suspicious behavior.

-Increased customer loyalty and confidence by providing fast, friendly, and accurate service.

-Reduced shrinkage by efficient management of front-end supplies and merchandise.

-Reduced customer wait times through efficient traffic management and lane opening protocols.

-Maintained 100% compliance with food safety and regulatory requirements.

-Cash Handling & Accounting: Proficiency in managing register tills, cash drops, and daily accounting procedures.

-Technical Proficiency: Ability to operate and troubleshoot POS systems, self-checkout machines (ACMs), and front-end equipment.

-Leadership & Interpersonal Skills: Strong communication skills for motivating a team, providing feedback, and resolving conflicts.

-Customer Service Excellence: Ability to stay calm and professional while addressing customer needs.

-Multitasking & Attention to Detail: Capable of balancing physical labor (stocking/bagging) with administrative tasks.

-Problem-Solving: Ability to handle high-stress situations and make quick decisions. Movie Theater Employee The Villages Old Mill Playhouse The Villages, FL 04/2019 - 04/2020 Hours per week: 35

-Concessions and Ticketing: Operating Point-of-Sale (POS) systems for ticket sales and concession stand items, including food preparation.

-Customer Service: Greeting guests, answering questions, and resolving concerns to ensure a positive experience.

-Maintenance/Ushering: Cleaning theaters (sweeping, wiping counters), monitoring auditoriums for cleanliness and safety, and managing ticket stubs.

-Operations: Enforcing movie ratings, managing crowd control, and checking picture/sound quality.

-Efficiency: Mastering the timing of film showings and managing high-traffic periods.

-Sales Growth: Successfully increasing ticket and concession sales, often up to 20% during peak seasons.

-Operational Excellence: Training and mentoring new staff on operational procedures and customer engagement.

-Technical Skills: Proficiency in POS systems, digital ticket scanners, and inventory management.

-Soft Skills: Strong communication, teamwork, attention to detail, and adaptability in a fast-paced environment.

-Physical Requirements: Ability to stand for extended periods, walk, and lift up to 50 lbs.

-Math Skills: Accurate cash handling and basic math skills for transactions. Education, certification or licenses

Certified Medication Technician Citrus Hills, FL Technical or occupational certificate

Completion date: 03/2026

• Medication Orders

• Measuring Liquids, Scored Tablets

• Rights & Responsibilities

• Documentation (MOR)

• Proper Disposal & Storage of Medication

• Recognition & Reporting of Common Signs & Symptoms

• Adverse Reactions & Allergies

• Assisting Residents with Insulin Pens, Pre-Filled Syringes, Glucometers

• Assisting Residents with Nebulizers, Oxygen, Vital Signs

• Assisting Residents with Colostomy Bags and Compression Hose

• Routes: Oral, Transdermal, Optic, Otic, Vaginal, Rectal, Inhaler, Nebulizer Pharmacy Technician Certification Hernando, FL

Technical or occupational certificate

University of Central Florida Orlando, FL

Bachelor's degree

Major: Creative Writing Minor: Criminal Justice

Completion date: 05/2024

College of Central Florida Ocala, FL

Associate's degree

Completion date: 05/2022

English/general associate's degree.

The Villages Charter School The Villages, FL

High school diploma or equivalent GPA: 2.8 of a maximum of 5 Completion date: 05/2019

CPR Certification Louisburg, NC

Technical or occupational certificate

Adobe Photoshop The Villages, FL

Technical or occupational certificate

Adobe InDesign The Villages, FL

Technical or occupational certificate

Job-related training

Computer skills, Flexibility, Retail math, Front desk, Time management, Microsoft Word, Microsoft Excel, Microsoft Office, Supervising experience, Microsoft Outlook, customer service, cash handling, organizational skills, communication skills, and POS.

Language skills

English Spoken: Advanced Written: Advanced Read: Advanced

Contact this candidate