Experienced Restaurant Shift Manager with 15+ Years
Resume:
La Wanda Bradfield
Killeen, TX *****
***********@*****.***
Professional Summary
Skilled Shift Manager with 15+ years of experience in restaurant management, customer service, and food preparation. Proficient in supervising and training teams, managing cash handling procedures, and ensuring high levels of customer satisfaction. Possesses a strong background in kitchen management, conflict management, and food safety.
Authorized to work in the US for any employer
Work Experience
Shift Manager
Popeye's Restaurants-Fort Cavazos, TX
September 2024 to Present
1.
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Custodian/Janitor
Killeen Independent School District-Killeen, TX
December 2023 to August 2024
Cleaning services
Shift Manager
Popeye's Restaurants-Harker Heights, TX
August 2020 to September 2022
Assisted in the management of daily operations, ensuring smooth and efficient workflow Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Line Cook
Cheddar's Scratch Kitchen-Harker Heights, TX
April 2021 to August 2021
Prep cook,line cook
• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
• Maintained a clean and organized work station, following sanitation guidelines at all times
• Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
• Adhered to portion control guidelines while plating dishes for consistent portion sizes
• Followed all food safety regulations including temperature monitoring and labeling of prepared foods
• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
Jimmy's Eggs
Cook-Killeen, TX
September 2018 to August 2021
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Maintained a clean and organized work area, adhering to sanitation regulations
• Trained new cooks on proper cooking techniques, safety procedures, and menu items
• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
• Managed multiple orders simultaneously during peak hours while maintaining accuracy Senior Customer Service Associate
GC Services-Copperas Cove, TX
October 2020 to April 2021
Fed Ex.. Domestic trace
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction Contingent Worker
Teleperformance-Killeen, TX
November 2017 to April 2018
Work on the United healthcare campaign.
Customer service
Shift Supervisor
KFC KBP Foods-Muskogee, OK
October 2016 to August 2017
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Contingent Worker
Teleperformance-Killeen, TX
July 2014 to January 2015
Work on the Humana campaign.
Customer service
Education
High school diploma
Skills
• Windows
• Assembly
• Typing
• Catering
• Customer support experience within telecommunications industry
• Grilling
• Human Resources
• HIPAA
• Heavy lifting
• Billing issue inquiries
• Call center agent experience
• Nutrition
• Inventory management
• Computer skills
• OSHA
• Microsoft Office
• Food service management
• Profit & Loss
• Food Production
• Guest services
• Restaurant Management
• Appointment scheduling
• Serving Experience
• Processing cash transactions (5 years)
• Meal Preparation
• Warehouse experience
• Individual consumer customer service
• Fine dining experience
• POS
• Casual dining experience
• Kitchen Management Experience
• Customer support experience within healthcare industry
• Customer support specialist experience
• Culinary Experience
• Power tools
• Microsoft Excel
• Employee Orientation
• Quality control
• Banquet Experience
• Recruiting
• Presentation skills
• Counting cash
• Quick service & fast food restaurant
• Pricing
• Merchandising
• Order processing
• Communication skills
• Nursing home experience
• Medical terminology
• Food Safety
• Cleaning
• Internal employee customer service
• Customer service
• Writing skills
• Food management
• Food handling
• Forecasting
• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
• Hand tools
• Product demos
• Food Service
• Public speaking
• Janitorial experience
• Microsoft Outlook
• Long term care
• Order inquiry handling
• In-person customer service
• Assistant manager experience
• Restaurant Experience
• Filing
• Customer support experience within hospitality industry
• Kitchen Experience
• Customer support experience within retail industry
• Leadership
• Cold calling
• Telemarketing
• Cash register
• Planograms
• Supervising Experience
• Conflict management
• Cooking
• Providing product information
• Shift Management
• Documentation review
• Retail Sales
• Menu planning
• Phone call management
• Organizational skills
• Microsoft Word
• Stocking
• Customer support - Customer support experience (3-5 years)
• Store management
• Inventory Control
• Google Workspace
• Food Preparation
• Phone customer support
• Labor Cost Analysis
• Hotel experience
• Hospitality
Certifications and Licenses
ServSafe
Present
Food Safety Certification
Food Handler Certification
Driver's License
Non-CDL Class C
TABC Certified
Managers Food Handler Certification
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