Pharmacy Technician Student with Customer-Focused Expertise

Lorelei Johnson

Hattiesburg, MS 601-***-**** ************@******.***

Pharmacy Technician student expected to graduate by February 2026. Experienced in assisting the pharmacist by performing daily tasks such as prescription processing, medication handling, and insurance claims processing. Specializing in customer service, communication, patient confidentiality, and inventory management. Instrumental in maintaining records by creating and updating patient profiles and filling prescriptions. Possess thorough knowledge of pharmacy law, medical terminology, and pharmaceutical calculations; maintain a safe pharmacy by complying with procedures, rules, and regulations. CORE COMPETENCIES

Pharmacy Technician: Dosage Calculations, Basic Pharmacology, Medication Storage, Prescription Data Entry, Insurance Adjudication, Purchasing and Inventory Control

Soft Skills: Effective communicator, Customer service oriented, Problem Solver, Relationship Building, Detail-oriented worker, Self-motivated learner, Organized and punctual, Efficient multitasker, Calm and professional, Critical thinker PROFESSIONAL EXPERIENCE

Heritage Properties, Inc. Hattiesburg, MS 2021 - Present Assistant Property Manager

● Process monthly rent payments and manage large vendor invoices efficiently.

● Maintain accurate and confidential resident records in compliance with regulations.

● Coordinate scheduling for resident appointments and external vendor services.

● Mediate and resolve disputes among community residents to ensure harmony. Heritage Properties, Inc. Hattiesburg, MS Jun, 2021 - Jun, 2024 Leasing Specialist

● Respond promptly to initial phone inquiries and direct calls appropriately.

● Conduct property tours for prospective residents and assist with applications.

● Maintain an organized and welcoming office and front desk environment.

● Coordinate with maintenance staff to resolve property-related issues quickly. GSA Starkville, MS Nov, 2020 - Jun, 2021

Leasing Consultant

● Answer incoming calls and address resident complaints professionally.

● Process resident move-ins and move-outs, ensuring all paperwork is complete.

● Screen and process resident applications for eligibility and compliance.

● Manage package deliveries, scanning items in and out for residents. Zaxbys Starkville, MS Aug, 2019 - Nov, 2020

Cashier / Customer Service

● Greet and assist customers in-person and via drive-thru service.

● Process customer payments accurately and operate cash register efficiently.

● Count and reconcile cash drawers after each night shift as required.

● Maintain cleanliness and organization of front area and lobby spaces. Georgia Blue Starkville, MS May, 2020 - Jun, 2020 Hostess

● Greet and seat customers promptly according to established seating chart.

● Organize seating arrangements to maximize table turnover and guest satisfaction.

● Ensure tables are cleaned, sanitized, and reset between guest seatings. EDUCATION/CERTIFICATIONS

Pharmacy Technician Stepful National HealthCareer Association 2026 Bachelor's Degree East Mississippi Community College Hattiesburg, MS 2021 PhT Certification Stepful Hattiesburg, MS 2026

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