Customer Service & Housing Support Specialist
Resume:
Roneka Dunlap
Cincinnati, OH *****
******************@*****.***
Professional Summary
Friendly and enthusiastic customer service worker with 5 years of specialization in customer service. Able to learn new tasks quickly. Proficient in growing key customer relationships. Represent establishment with a friendly, professional demeanor at all times. Authorized to work in the US for any employer
Willing to relocate to: Cincinnati, OH
Authorized to work in the US for any employer
Work Experience
Housing Specialist
Talbert House SSVF-Cincinnati, OH
June 2025 to January 2026
• Complete a housing referral form to understand the needs and wants of the veteran
• Review the veterans budget and expenses to know a reasonable rent amount
• Provide the veteran housing leads to go over and view
• If lead is chosen I will contact the landlord of the property go over the program and schedule to view the unit with the veteran
• When viewing the unit I conduct a five point inspection and run a rent reasonableness on the unit as well as
• Once u it passes both I provide landlord four forms to complete for accounts payable department and schedule leasing signing.
• Provide transportation to veterans for applications, viewings, lease signing, etc.
• Assist case manager with Walmart housing kit shopping, paperwork for veterans file, and send referrals for veterans for opportunities.
CSR - Customer Service Representative
I. Internal Revenue Service (IRS)-Covington, KY
June 2023 to June 2025
• Provided exceptional customer service to a high volume of customers, consistently maintaining a satisfaction rating of XX%
• Resolved customer inquiries and complaints in a timely and efficient manner, ensuring customer retention
• Managed escalated customer issues by effectively de-escalating situations and finding satisfactory resolutions
• Maintained up-to-date knowledge of company products, policies, and procedures to better assist customers
• Received commendations from customers for exceptional service delivery and problem-solving skills Recreation Specialist
City of Cincinnati - Lincoln Recreation Center-Cincinnati, OH June 2022 to July 2024
1. Manage front desk
2. Process memberships in system
3. Mentor children
4. Call parents pertaining to behavior or membership renewal when needed 5. Plan and implement a teen girl group, consisting of 15 at-risk youth. Customer Service Representative
Luxottica-Mason, OH
June 2021 to January 2022
• Chats, Calls, Insurance, Payments, and Order different brands of glasses Call Center Agent
RDI Corporation-Cincinnati, OH
April 2021 to June 2021
Answered calls for people /patients. I scheduled and cancel their appointments. I also linked their family accounts together for appointments . I also rescheduled people too. I was scheduling people for the covid-19 vaccination.
Customer Service Representative
Hammacher Schlemmer-Cincinnati, OH
November 2018 to February 2019
Filed insurance claims
Billing
Inbound and outbound calls
Help customers find the best items depending on there price range Customer Service Representative
VXI Global Solutions
December 2017 to February 2019
Answer the phone and make sure that customers they not disconnect and also help with appointments for technicians can come out and set up their cable and I also sell phones for AT&T Store Manager
Dollar General
September 2017 to February 2018
Inventory deposits clean store help customers And I also took care of all the office work doing payroll And scheduling
Housekeeper
Millenium Hotel-Cincinnati, OH
March 2015 to March 2015
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. Sort clothing and other articles, load washing machines, and iron and fold dried items. Dust and polish furniture and equipment.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. Move and arrange furniture and turn mattresses. warehouse worker Associate
Target Distribution-Hebron, KY
November 2014 to March 2015
Receive and count stock items, and record data manually or using computer. Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards. Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Keep records on the use and/or damage of stock or stock handling equipment. Examine and inspect stock items for wear or defects, reporting any damage to supervisors. Provide assistance or direction to other stockroom, warehouse, or storage yard workers. Dispose of damaged or defective items, or return them to vendors. Customer Service Worker
Kentucky Fried Chicken-Cincinnati, OH
October 2013 to March 2014
Oversee activities directly related to making products or providing services. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Education
Cosmetology (Associate of Arts)
Empire Hair School-Cincinnati, OH
December 2015 to December 2015
Customer Service (High School Diploma)
Garrison Global Academy-Cincinnati, OH
October 2014 to October 2014
Upper secondary education
Skills
Data Entry Customer support ticket management Client interaction via phone calls Teaching Mail distribution Receptionist experience within corporate industry Financial services Computer literacy Productivity software Section 8 Client services experience within retail industry Upselling Intake Sales Virtual client meetings Customer feedback analysis Store Management Experience Retail Management Client services experience within financial services industry Time management Maintaining an organized workspace HIPAA Conflict management Microsoft Word Client services manager experience Contracts Outdoor work Client follow-up Outbound sales Order placement Managing budgets in a finance role Merchandising Telemarketing Microsoft Office Typing LIHTC Office experience Service recovery strategies Microsoft Outlook Organizational budget management Family law Handling customer inquiries Business development Multifamily properties General ledger maintenance Siebel QuickBooks VPN Client services director experience Property leasing Computer networking Operating systems Property management tools English Banking Organizational skills Technical Proficiency Customer Service Mechanical knowledge Accounts payable and receivable management Management Bilingual Cash Handling Payroll processing Customer Care Documentation review Basic math C-level client services experience SAP CRM Supervising Experience Instant messaging app Maintaining patient confidentiality Lead generation Evidence-based interventions in treatment planning Fair Housing regulations Crisis intervention Citrix Inside Sales Cold Calling Client services team lead experience Call Center Client services experience within technology industry Microsoft Excel Patient interaction Customer issue escalation Research Written communication Customer records maintenance Closing sales Customer journey mapping Payroll Clerical experience CRM system proficiency LAN Medical records Filing Writing skills Achieving sales targets Phone communication Assistant Manager Experience Computer operation Phone etiquette Administrative experience Windows Client invoicing Active listening Client email correspondence Salesforce Fraud Math Working with individuals with autism Portfolio management Decision making CSR Faxing Appointment scheduling Grammar Experience Debits & credits Customer Support Telehealth experience Negotiation Front Desk Property management Substance abuse Marketing Greeting customers HubSpot Microsoft Dynamics 365 Task prioritization Key Performance Indicators Firewall Customer satisfaction improvement Medical scheduling Client services experience within healthcare industry Interviewing Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
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