Lashundra Thomas - Billing & Customer Service Leader

LASHUNDRA THOMAS

Birmingham, AL *****

******.*********@******.***

205-***-****

Professional Summary

Billing professional with 17 years of extensive expertise in customer service management and team collaboration, holding an Associate Degree in Medical Billing and Coding from Ultimate Medical Academy. Demonstrates proficiency in HIPPA, CPT coding, and inventory control while excelling leadership roles such as store management and dispatching. Committed to leveraging analytical skills and communication strengths to enhance operational efficiency and customer satisfaction in future endeavors.

· Communication Platforms – Zoom.

· Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint. Willing to relocate: Anywhere

Work Experience

Universal Banker

Alamerica Bank-Birmingham, AL

October 2025 to Present

• Transaction processing such as, processing loans, cashing checks, depositing and withdrawals.

• Provide customer service and inquiries such as, answering questions about account balance, transaction history, and banking products.

• Cash handling and reconciliation and ensure all activities comply with bank policy and procedures, internal control, and regulatory requirements.

• Maintain an adequate supply of cash and other banking supplies.

• Follow security procedures to protect customer information and bank assets, also provide friendly and timely customer service.

Manager / Customer Service

Millennium Mini Mart-Birmingham, AL

October 2020 to September 2025

•Effectively apply critical thinking skills to solve unanticipated issues.

• Manage store operations, ensuring seamless customer service interactions and efficient processes.

• Interview and train staff, fostering a collaboration team environmentand enhancing productivity.

• Oversees financial records and budgeting, achieving consistent profit growth and cost control.

• Handlers inventory management, maintaining accurate stock levels and product placement.

• Resolve customer complaints promptly, enhancing satisfaction and loyalty. Dispatcher / Customer Service Representative

Stellar Staffing LLC-Birmingham, AL

June 2020 to December 2020

• Conducted interviews, ensuring smooth communication and timely payment processing.

• Coordinated technical support, enhancing dispatch efficiency and accuracy.

• Utilized Excel for precise report preparation and data updates.

• Updated accounts, consistently meeting communication quotas.

• Maintained records, supporting dispatch accuracy and inventory management. Vendor / Merchandiser

Premium Retail Service-Chesterfield, MO

September 2018 to June 2020

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.

• Executed merchandising strategies by interpreting planograms, achieving timely project completion.

• Managed work orders and conducted audits, ensuring compliance with company standards. Manager / Customer Service

Family Pawn Shop-Birmingham, AL

August 2017 to September 2018

• Managed appraisals and loans, resolving customer concerns to enhance store performance.

• Oversaw store operations, ensuring accurate financial transactions and payroll processing.

• Delivered employee schedules, trained staff, and maintained inventory for optimal efficiency. Assistant Manager

Tuesday Morning-Birmingham, AL

December 2016 to October 2017

• Provide customer service, set up displays, helped build good customer relations.

• Make daily bank deposits, unload shipment, opened and close store.

• Recruited staff, trained employees, and participated in supervising a group of employees. Store Manager

Munchies Chevron-Birmingham, AL

June 2013 to December 2016

• Clerical duties, handled inbound and outbound calls, made daily bank deposits.

• Opened and closed store and maintained company monthly bills.

• Handled customer complaints, and unloaded shipment.

• Provided customer service and provide weekly schedule for employees. Assistant Manager

IT'S FASHION METRO WOMENS APPAREL STORE-Birmingham, AL August 2010 to June 2013

• General and clerical office duties, cash handling, and made daily bank deposits.

• Interviewed and train new individuals, set up displays, provided customer services, and opened and closed store.

• Arranged promotional events, participated on recovering he store, and handled customers complaints.

• Worked with team to meet goals, resolved customer complaints, and build effective employee relationship.

Manager

Education

Medical Billing and Coding, (Associate of Science Degree) Ultimate Medical Academy

January 2022 to December 2022

Billing and Coding (Associate's degree)

Ultimate Medical Academy-Clearwater, FL

June 2020 to December 2022

Ultimate Medical Academy

Skills

• Client inquiry handling

• Problem solving

• Anatomy knowledge

• Banking

• Microsoft Access

• Medical Office Procedures

• Epic

• Prospecting

• Individual consumer customer service

• Phone communication

• Working with people with disabilities

• Complaint handling

• Microsoft Outlook Calendar

• Customer relationship management

• Time management (9 years)

• Co-Pay

• Inside sales

• ICD-9

• Third Party Payers Electronic Health Records (EHR)

• Driving

• Computer literacy (1 year)

• Accounts Receivable

• 10 key typing

• Outpatient

• Insurance Claim Processing

• Sales support

• Customer relationship building

• Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

• Conflict management

• CMS 1500

• Proofreading

• Clerical experience (4 years)

• Communication skills

• Medical billing

• Non-technical user support

• Data entry

• Cold calling

• ICD coding

• Medical Coding (ICD-10-CM, HCPCS, CPT)

• Collections

• Co-Insurance

• Operating systems

• Scheduling Medical Terminology

• EOBs Revenue Cycle Management

• Medical administrative support

• Home health

• Handling customer inquiries

• Written communication

• Collection management

• HIPAA Compliance

• Anatomy & Physiology

• CMS 1450 (UB-04) Front Office Operations

• Telecommunication

• Government (Medicare & Medicaid)

• Customer service management

• Records management

• Direct sales

• Attention to detail

• Documentation review

• Customer support

• Workers Compensation Insurance Verification

• Windows (4 years)

• Medical office experience

• Deductibles

• Office experience

• CRM software

• Negotiation

• Posting Payments

• Basic math

• Outbound sales

Certifications and Licenses

Certified Professional Coder

Driver's License

Medical Billing Certification

Medical Coding Certification

Certified Coding Associate

RHIA

Certified Coding Specialist

AHIMA

Contact this candidate