Data Scientist - Customer Analytics Specialist
Resume:
Data Scientist, Customer Analytics Specialist
***************@*****.***
www.linkedin.com/in/drake-monfregola
Work Experience
Drake Monfregola
Campus Architecture & Planning Intern
University of Washington UW Tower
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Updated and maintained sensitive room assignment records across UW campus facilities using Space Manager GIS software.
Designed and developed a time-lapse lease dashboard with automation in Tableau to track lease terminations over time to boost business value.
Assisted with data analysis and collection for room assessment surveys, including capacity studies and restroom/wellness space evaluations.
Jul 2025 Oct 2025
Data Visualization Teaching Assistant
University of Washington Bothell
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Shown leadership by training 30+ students in foundational data analytics techniques using real-world case studies to strengthen their data cleaning, visualization, and interpretation proficiency. Boosted student retention by 30% by developing and leading interactive detail-oriented Tableau workshops, focusing on dashboard creation, data storytelling, and real-world visualization techniques. Sep 2024 Dec 2024
Makerspace Student Staff Data Analyst
University of Washington Bothell
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Created multiple dashboards in Tableau, going over student check-in data to uncover the KPI of high-traffic times throughout the day to better plan out events and workshops for the upcoming school years. Presented high accuracy data in an easily understood and digestible manner to help my team better understand the conclusions made based on student tracking data by using a mix of PowerPoint and Tableau. Developed intuitive data visualizations in Tableau for makerspace staff leads to gain valuable insights into the makerspace community and identify opportunities to enhance the makerspace experience. Jan 2022 Sep 2024
Non-Profit Data Visualization Specialist
Latino Educational Training Institute
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Worked with LETI, a non-profit organization helping Latinos in need, clean and analyze their 2021 and 2023 datasets in SQL to boost readability and extract trends in data to aid in future customer success. Constructed a Tableau dashboard and academic report highlighting areas in Washington where LETI members are struggling with food availability.
Jun 2024 Jul 2024
Marketing and Data Advanced Analytics Intern
Snohomish County Legal Services
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Conducted consistent analysis and wrote documentation to form conclusions in Microsoft Excel based on eviction notice data sets to better understand the rising evictions due to COVID-19. Designed informational handouts on Adobe software for potential users who need assistance with civil court disputes.
Helped clean up datasets and iron out details from legal jargon to digestible statistics workflow in Microsoft Excel to be used for further data analysis.
Jun 2022 Aug 2022
Projects
Core Skills
Software:
Coding languages:
Education
Conditions of Student Workers Research
Data visualization lead
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UW Harry Bridges Center for Labor Studies
Coordinated designing experiments and surveys with interviews via Qualtrics to over 600 employed undergraduate students across the UW campuses, asking questions pertaining to their opinions on their work-school balance. Created graphs using Tableau with aid from cross-functional collaboration, to better understand the demographics and common trends of university student workers. This was core to understanding the underlying issues with students doing work and school at the same time.
Mar 2024 Jun 2024
R Tinyverse App – Seattle Car Crashes -
Data Management UW Capstone Project
Coded an experimental design web app in RStudio with a team to visualize and categorize Seattle car crashes using data from the Seattle Department of Transportation (SDOT). Applied exploratory data analysis techniques to identify key patterns for effective data storytelling Created an interactive dashboard providing users with comprehensive insights into accident patterns, demographic trends, and environmental conditions associated with car crashes throughout the city. Jan 2024 Mar 2024
Tableau, ArcGIS, Rstudio, Microsoft Suite, Word, Excel, PowerPoint, Power BI, Azure, Adobe Suite, Photoshop, Illustrator, Premiere Pro
Java, Python, R, HTML, SQL
AI Platform, numpy, pandas, NLP, A/B Testing, Customer Insights, communication skills Microsoft
DP-900 Azure Data Fundamentals Relational Data structures on Azure 2026
University of Washington
Bachelor of Science Data Visualization
Minor:
GPA: 3.9
Jul 2025
Data Science
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