Versatile Administrative and Customer Service Professional

TIFFANY JOHNSON

Mountain House, CA 209-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Dedicated and versatile professional with more than 10 years of experience in customer service, administrative support, healthcare call centers, and transportation services. Known for reliability, strong communication skills, and the ability to support diverse populations while maintaining accuracy, compassion, and professionalism in fast-paced environments.

PROFESSIONAL EXPERIENCE

Driver – Via Transportation (Fremont, CA) June 2025 – Present Safely transport seniors, children, and individuals with disabilities to medical and dialysis appointments. Operate wheelchair-accessible vehicles, perform pre- and post-trip inspections, maintain route logs, and communicate effectively with dispatch and passengers.

Administrative Assistant – New Life Deliverance Community Church (Remote) March 2019 – Present Provide administrative support to leadership, manage schedules, coordinate events, oversee accounts payable and receivable, and maintain confidential financial records. Full-Service Shopper – Instacart January 2018 – Present Shop and deliver grocery orders with accuracy and care while maintaining consistent customer communication and satisfaction.

Customer Service Representative – Randstad (Staffing Agency) January 2015 – October 2017 Assisted homeowners with warranty claims, repair authorizations, service coordination, and issue resolution. Health Services Representative – Maximus Healthcare February 2016 – April 2017 Provided customer support in a high-volume healthcare call center while maintaining strict HIPAA compliance. Customer Service Representative II – Renown Regional Medical Center January 2012 – December 2015 Handled patient billing inquiries, processed payments, arranged payment plans, and resolved escalated disputes.

Café Supervisor – Stanford University January 2009 – November 2011 Supervised daily café operations, staff performance, cash handling, inventory control, and food safety compliance.

Call Center Supervisor – Sprint (Remote) January 2007 – December 2008 Supervised call center staff, monitored performance metrics, handled escalations, and authorized account adjustments.

Receptionist – Jetro Cash & Carry January 2002 – December 2006 Managed multi-line phones, greeted customers, and provided administrative and clerical support. EDUCATION

Associate Degree – Kaplan College, Plaza Robles

High School Diploma

Contact this candidate