Operations & Customer Care Manager Profile
Resume:
Bachelor Of Arts:
Punjab University
Chandigarh, India
*****.**********@*****.***
De Pere, WI 54115
Skills
• Basics
• Analytical bent of mind
• Believe in Root Cause Analysis
Believe in concluding the
conclusion.
•
• Self Motivated
Education And Training
Seeking Managerial assignments in Operations' Management / Client Relationship Management with a growth oriented organisation. A dynamic professional with almost 3 years of extensive experience (Airtel Customer Care in Operations) in the BPO/ Service Industry. Presently working with Serwizsol (TATA enterprise) as Senior Customer Care Executive
(Responsible for handling Irate Customer's Queries and concerns Acting as an escalation gate to resolve critical issues of the irate customers. Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service. Excellent communication & interpersonal skills with proven abilities in customer relationship management.
Tata Sky Dish Antenna Company - Senior Customer Care Executive 06/2006 - 12/2009
I.T. Planet(P) Limited - Customer Care Executive Inbound Airtel 10/2004 - 05/2006
Orion Dialog (P) Limited - Customer Care Executive Inbound Airtel 08/2002 - 11/2003
Excel Ford - Sales Executive
Chandigarh
09/2001 - 08/2002
Date of Birth: 07/20/79
Sonia Trinidad
Summary
Experience
• Operations and Customer Care Management
Taking care of customer service for North region of Tata sky which is responsible for handling subscriber's accounts and problems-related to accounts.
•
Handle High Volume Situations and reduce Idle Time and better customer delivery.
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Work closely with all support functions to maintain the consistency of the process.
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Regular Client interaction for process related issues and growthClient Servicing
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Identifying improvement areas & implementing measures (by doing Pareto analysis) to maximize customer satisfaction levels.
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Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved Quality customer Service.
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• TATA enterprise
Personal Information
Languages
• Hindi
• Punjabi
• English
Contact this candidate