Operations & Data Reliability Specialist

Venlisia Chambers-Ward

Jonesboro, GA 470-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Analytical and versatile professional with 5+ years of experience in system optimization and high-pressure operational roles. Proven track record in managing large-scale system rollouts for 4,000+ users and executing workflow improvements. Highly adept at bridging the gap between technical requirements and user needs through proactive communication and "agile" problem-solving. Committed to developing data infrastructure and proof-of-concept solutions that drive business value.

CORE COMPETENCIES

• Technical: SQL & Python (Foundational), CRM Systems (Salesforce, Zendesk), Google Workspace.

• Operations: Data Engineering Support, Workflow Optimization, Agile Methodology, Sprint Execution.

• Soft Skills: Stakeholder Management, Requirement Documentation, Behavioral Analysis, Conflict Resolution.

PROFESSIONAL EXPERIENCE

Data Recognition Corporation Service Optimization & Systems Lead Jan 2024 – May 2024

• Workflow Optimization: Led initiatives to streamline daily transitions and operational opening duties, mirroring the fast iteration required in "quick sprints".

• System Deployment: Managed complex schedules and technical rollouts for a user base of over 4,000, ensuring high "end-user acceptance" and system stability.

• Agile Agility: Acted as a bridge between technical system requirements and business users to meet fluid and dynamic needs.

Pivotal Behavioral Autism Center Client Data & Relations Specialist Jun 2024 – Nov 2024

• Analytical Insight: Utilized behavioral data and insight to manage high-pressure situations, maintaining a 96% satisfaction rating through proactive support.

• Cross-Functional Collaboration: Partnered with diverse teams to translate complex needs into actionable solutions.

The Methodist Home / Polo Ralph Lauren Operations & Environment Specialist 2017 – 2019

• Quality Control: Managed high-standard "inspection-ready" protocols for physical and digital spaces, providing a foundation for maintaining enterprise data assets.

• Prototyping & Ideation: Developed new concepts for facility aesthetics and merchandising, showcasing an ability to build "proof of concept" designs before full implementation. EDUCATION & TECHNICAL SKILLS

• Bachelor of Arts in Psychology, Fort Valley State University

• Certifications: Registered Behavior Technician (RBT)

• Technical Proficiency: Data Analysis (Google Workspace/MS Office), Python, SQL (Training in Progress), ETL Foundations.

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