Administrative Assistant with 4+ Years of Experience
Resume:
Brittany Franklin
Administrative Assistant
Humble, USA, 77346
********************@*****.***
linkedin.com/in/brittany-franklin-
8b835b190
Administrative Assistant with 4+ years of experience supporting county and healthcare operations, skilled in records management, birth registration processes, and title/document processing. Proficient with Microsoft Excel, Word, Outlook, EHR systems, and fast data entry (60 WPM), ensuring accurate, HIPAA-compliant recordkeeping and timely submissions to state registries. Strong communicator with patience and conflict-resolution skills, effective cross-departmental collaborator, seeking to apply organizational and customer-service strengths to streamline administrative workflows and support team objectives.
Employment history
Sep 2025 – Present
Birth Registrar
Houston Methodist
Houston, TX
Mar 2022 – Mar 2026
Deputy County Clerk
Harris County Clerk's Office
Humble
Assisted parents in completing birth certificate worksheets accurately, ensuring timely submission to the state database. Applied patience and diplomacy to resolve parental responsibility conflicts while maintaining professionalism and confidentiality. Supported the birth registration process in compliance with HIPAA and hospital privacy policies to protect patient information. Collected and entered birth data into the state system, proofread entries, and obtained parental signatures to ensure error-free records. Scanned all birth documents into the newborn's electronic medical record to maintain complete and auditable patient files. Provided printed Social Security receipts and certified birth facts for insurance use, clarifying next steps to parents. Administered the Texas birth registry information system for the facility to maintain accurate registry operations. Followed guidelines for Acknowledgement of Paternity, reviewed forms for completeness, and forwarded documents to the state attorney as required. Certified and released at least 96% of birth registrations within five days of birth to ensure timely legal documentation. Adhered to departmental standards for productivity, timeliness, accuracy, and quality to meet operational benchmarks. Maintained organized probate and real property files, ensuring accurate records and reliable retrieval. Processed Acknowledgment of Paternity paperwork and ensured correct filing with state systems. Accurately entered court data into the Justice Courts Information System to preserve case integrity. Assisted customers with Texas birth certificate requests and expedited document issuance. Recorded real property documents with precision to maintain county ownership records. Navigated multiple web systems and browsers to complete transactions efficiently. Jan 2020 – Mar 2022
Customer Support Rep
Acclara Solutions LLC
Houston
Jun 2017 – Jan 2020
Customer Support Agent
Alorica
Houston
Issued certified and noncertified copies of vital records and licenses while preserving confidentiality. Entered birth certificate data into the state database and proofread entries before release to parents. Collected parent information for AOP forms and ensured correct signatures prior to state submission. Communicated effectively across departments to resolve issues and coordinate workflows. Processed and issued county court documents, maintaining accurate certification and tracking. Received incoming documents, assessed fees, and processed payments to ensure proper fund handling. Conducted thorough record searches to verify data accuracy and correct discrepancies. Processed and verified voter registration applications to maintain accurate voter rolls. Answered public inquiries by phone, providing clear and accurate information. Processed payments and managed transaction workflows to ensure timely completion. Operated and maintained scanners, fax machines, printers, and computers to support office tasks. Registered and filed DBAs promptly to maintain up-to-date business records. Scheduled and rescheduled client appointments to optimize service availability. Protected confidential materials and sensitive information with strict discretion. Directed incoming calls and managed messages to maintain efficient office communication. Managed scheduling and accurately filed Acknowledgement of Paternity forms with the state. Respond to phone calls, emails, and other inquiries from patients, providers, and insurance companies. Address patient concerns, complaints, and technical issues related to healthcare services, insurance, and billing. Provide accurate and timely information about healthcare services, insurance policies, eligibility, and benefits. Schedule, reschedule, and cancel patient appointments. Documentation: Maintain accurate records of patient interactions, issues, and resolutions. Enter and update patient information in electronic health records (EHR) systems. Verify patient insurance eligibility and benefits. Assist patients with understanding their bills and insurance claims. Follow up with patients to ensure their needs are met and to resolve outstanding issues. Communicate effectively and empathetically with patients, providers, and other healthcare staff. Know when to escalate issues to supervisors or other relevant personnel. Adhere to all relevant healthcare regulations and policies. Resolved customer inquiries and technical issues via phone, chat, and email, improving first-contact resolution with measurable results. Collected delinquent balances and explained billing cycles while reducing average collection time and fees disputes. Built and maintained customer relationships by providing accurate account information and increasing customer trust. Answered and closed customer support tickets across channels, achieving consistent ticket resolution metrics. Followed troubleshooting procedures using desktop tools to diagnose and fix technical problems efficiently. Communicated account details clearly to customers, ensuring accurate information and reducing follow-up contacts. Troubleshot technical issues while maintaining clear customer communication, producing measurable improvements in satisfaction. Documented and resolved service quality issues, ensuring adherence to company standards and measurable improvements. Handled product and service inquiries and resolved technical problems to maintain service continuity and customer retention. Multitasked between systems and tools to manage workflows and improve response times. Recorded customer service quality issues in documentation to support process improvements. Monitored inbound and outbound calls to ensure quality and compliance, contributing to measurable service improvements. Mar 2013 – May 2016
Correctional Officer
Winfield Correctional Facility
Winnfield
Feb 2011 – 2013
Loan Manager
Cash 2 U
Natchitoches
Education
Jan 2016 – Jan 2017
Associates of Applied Science: Business Administration Bossier Parish Community College
Bossier City
Sep 2024 – Dec 2026
Bachelor's Degree: Human Resource Management
Strayer University-Georgia
Chamblee, GA
Aug 2015
High school or equivalent in GED
Louisiana Community and Technical College
Winnfield, LA
GED
Monitored inmate activities to enforce schedules and rules, reducing schedule violations and disruptions. Conducted thorough searches of inmates and facilities to detect contraband, improving overall facility safety. Interpreted and enforced facility rules, administering disciplinary actions that maintained order and compliance. Prevented fights and escapes using de-escalation and physical interventions when necessary, minimizing incidents. Inspected cells and common areas regularly to identify security risks and safety hazards, enhancing facility integrity. Responded to emergencies including fights and medical incidents, providing first aid and coordinating appropriate responses. Documented inmate conduct and incidents in clear reports and logs to support investigations and operational decisions. Safely escorted inmates to internal and external locations, ensuring secure transfers and reducing transport-related incidents. Processed loan payments, extensions, and applications while ensuring compliance with regulations. Informed customers about loan terms and conditions to facilitate understanding. Responded to customer inquiries via phone and email, addressing concerns promptly. Advised customers on financial status and payment methods to enhance decision-making. Maintained positive customer relationships through effective communication and support. Minimized delinquent debt by executing collection activities and following up on repayments. Verified income and employment details for potential borrowers to assess eligibility. Completed loan contracts by explaining provisions, obtaining signatures, and collecting fees. Did not finish/ Some college credits obtained
GPA: 4.0 GPA
National Honors Society
GPA: 4.2 GPA
Courses
Sep 2025 – Sep 2026
BRC: State of Texas Birth Registrar, State Certified (TxDshs) State of Texas
Sep 2025 – Sep 2026
AOP- Certified Acknowledgment of Paternity
State of Texas
Sep 2025 – Sep 2026
Successful access to the TxEVER system as of year 2022 State of Texas
Jun 2025 – Jun 2029
Notary Public Commissioner
State of Texas
Skills
Creativity Loan Officer Experience Patience Title Processing Skills Microsoft Excel Microsoft Word Microsoft Outlook 60 WPM Strong communication Skills Excellent listening skills Knowledge of your product or service Attentiveness Cold Calling Excellent communication skills Friendliness Dependability Adaptability Call Center Customer Care Cash Handling CSR Customer Support Debits & credits Microsoft/Mac Platforms Active listening Customer Service Conflict resolution Decision-making Languages
English
Additional information
Employee of the Month
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Highly proficient
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