Customer Service & Technical Support Specialist

WENS LOUIS-JACQUES

**-*** **-******, *****, Quebec H7M 1C5

Home: 450-***-**** Mobile: 450-***-****

PROFESSIONAL PROFILE

Customer Service Specialist with 15+ years of experience in technical support, cash management, and client relations. Proven track record in fast-paced environments including call centers, retail, and dispatch operations. Strong skills in troubleshooting, data entry, and team coordination. Fluent in French with functional English proficiency. CORE COMPETENCIES

- Customer Service Excellence: Inbound/outbound calls, client care, problem resolution

- Technical Support: Troubleshooting, IT helpdesk, equipment diagnostics

- Cash Management: Opening/closing registers, credit/debit transactions, reporting

- Data Entry and Administration: Order processing, invoicing, database management

- Dispatch and Logistics: Service call management, technician coordination, task distribution

- Quality Assurance: Mystery shopping, site inspection, service evaluation

- Project Management: Task coordination, workflow optimization, team leadership

- Programming: Python scripting, automation, PDF generation, data processing

- Languages: French (fluent), English (functional) PROFESSIONAL EXPERIENCE

Technical Support Advisor Minacs

2016-2017

Provided comprehensive technical support via inbound/outbound calls. Performed data entry, troubleshooting for various technical issues, and customer follow-up. Ensured high customer satisfaction through effective problem resolution. Customer Service Representative Pharmaprix

2015

Managed cash operations including opening/closing registers and processing credit/debit transactions and gift certificates. Maintained store cleanliness and organization. Provided excellent customer service in retail environment. Client Care Specialist Utopia Image

2015

Handled incoming customer calls for troubleshooting and technical support. Processed orders and invoicing. Maintained accurate data entry records and provided exceptional client service. Mystery Shopper (Self-Employed) Various Companies 2012

Conducted site inspections and quality assessments for retail locations. Evaluated customer service standards and submitted detailed reports. Maintained confidentiality and professional integrity. Client Care Representative Atelka

2007

Provided customer service through inbound call handling. Troubleshot technical issues, processed data entry tasks, managed order taking and invoicing operations.

Dispatcher / Customer Service Hunt Personnel (NCR Contract) 2006 (8 months)

Managed technical service calls as dispatcher for NCR. Coordinated technician assignments, handled incoming service requests, solved technical problems, and distributed tasks efficiently. Maintained accurate data entry for service records. Cash Supervisor Petro Canada

2004-2005

Supervised cash operations including register management and daily financial reporting. Processed credit/debit transactions and gift certificates. Maintained station cleanliness and provided customer service. Telephone Sales Representative Joncas TV-Expert

2004

Conducted outbound sales calls for Montreal newspaper subscriptions. Built rapport with customers and met sales targets through effective telephone communication. Telephone Survey Interviewer Ipsos-Reid

2003-2004

Conducted telephone surveys for statistical and public opinion research. Gathered data on political opinions and service quality assessments. Maintained professional interview standards. EDUCATION

Marie-Anne High School

DES (Secondary School Diploma) 2004

VOLUNTEER EXPERIENCE

- Royal Canadian Air Cadets - Three years of service with Quebec league

- High School Activities - School shows, Intercultural Week participation

- Carrefour Laval - Christmas gift packaging volunteer

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