Seasoned Customer-Focused Sales & Ops Professional

Tierra Wilson

314-***-**** ***********@*****.*** Houston, TX

Professional Summary

Customer-focused sales and operations professional with 10+ years of experience in client service, relationship management, and fast-paced environments. Proven ability to communicate effectively with customers, manage high-volume inquiries, and support revenue growth through consultative selling and problem solving. Known for reliability, strong interpersonal skills, and delivering excellent customer experiences. Seeking part-time opportunities where strong communication, organization, and customer service skills can add immediate value.

Core Skills

Customer Service & Client Relations

Sales & Upselling

Order Processing & Quotations

CRM Systems (Salesforce, HubSpot)

Communication & Conflict Resolution

Team Collaboration

Problem Solving

Time Management

Organization & Multitasking

Work Experience

Inside Sales Representative — Samuel & Sons- Steel & Aluminum Distributor, Houston, TX

September 2025 – Present

Respond to customer inquiries regarding stainless and specialty steel products including pricing, availability, and specifications

Prepare quotes, process sales orders, and coordinate with warehouse and logistics teams to ensure accurate fulfillment

Maintain strong relationships with contractors, fabricators, and industrial clients to support repeat business

Utilize internal systems to track orders, manage customer accounts, and maintain accurate documentation

Front Office Manager — Homewood Suites, The Woodlands, TX

May 2024 – September 2025

Managed daily front desk operations and supervised staff in a fast-paced hospitality environment

Analyzed operational metrics to improve efficiency and guest satisfaction

Trained team members on customer communication, service recovery, and upselling strategies

Built strong guest relationships that increased repeat bookings and positive reviews

Travel Sales & Client Relationship Specialist — Vacations To Go

February 2022 – April 2025

Exceeded monthly sales targets through high-volume outbound sales and client prospecting

Managed a portfolio of 150+ clients while maintaining strong relationships and repeat bookings

Conducted needs assessments and presented customized travel solutions

Maintained CRM records and managed sales pipeline to improve follow-up and conversion rates

Front Office Manager — Hyatt Regency St. Louis at the Arch

March 2014 – January 2021

Led a team of 10–15 employees while maintaining high guest satisfaction standards

Coached staff on service excellence, upselling, and operational procedures

Partnered with sales and marketing teams to support promotions and increase revenue

Education

Bachelor of Business Administration

Harris–Stowe State University — St. Louis, MO

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