Detail-Oriented Remote Administrative Consultant

Deborah E. Brettfeld

C) 480-***-**** E) ***********@*****.***

PROFILE

Accomplished professional with a diverse industry portfolio. Frequently commended for quick thinking and resourcefulness, along with having effective interpersonal and people skills. Recognized as a creative problem solver with a “hands on” approach to difficult situations. Utilize excellent business judgement and time management skills to balance efforts with multi-tasking required to complete deadline requirements under pressure. Organized and a team player. Able to set priorities and handle diverse workloads with very minimal supervision. Personal strengths include attention to detail, positive attitude, organized, self-directed, motivated, process and results oriented. CAREER EXPERIENCE

Consultant SunStone Consulting, LLC

Harrisburg, PA

06/15/2023-02/02/2026

- Diligently follow the guidelines established by the Health Insurance Portability and Accountability (HIPPA) for protecting sensitive health information

- Timely and accurately document patient accounts in the medical provider system to reflect all updates and conversations with insurance companies (primarily Medicare)

- Effectively maintain hospital account Medicare billing throughout Pennsylvania, Indiana, New York, University of Connecticut, Missouri, Main Line Health

- Accurately review patient medical records in Epic and Cerner for appropriate revenue recovery for clients

- Report and manage patient Medicare information with the tools of Inovalon, Epic, Cerner and internal support applications

PAS Representative Oro Valley Hospital

Oro Valley, AZ

03/07/2022-01/13/2023

- Effectively perform patient registration and provide office support duties of a complex nature

- Consciously provide exceptional customer service to internal and external customers and patients

- Actively participate in the collection process of patient liability

- Accurately verify and enter all patient demographic information

- Meticulously complete all required intake forms related to the registration process to maintain compliance with Hospital, HIPPA and all regulatory agencies Scheduler, Physician Practice Banner University Medicine -UACC

(University of Arizona Cancer Center)

Tucson, AZ

08/24/2020-12/16/2021

- Manage patient registration/check-in processes to include, but not be limited to: compliant data entry for specific medical needs, insurance verification, required authorized signatures and surgical/doctoral admission information

- Accurately schedule initial/return office visits and required procedures with medical practitioners, along with external medical practices as necessary

- Compassionately ensure patients are informed of and prepared for upcoming requirements for their treatment

- Coordinate smooth patient flow processes by answering phones, greet patients and families with care and compassion, schedule all required future appointments, follow established procedures and practices with accuracy, release patient information in accordance with organizational and compliance standards

- Accurately post patients at the time of service and release information in accordance with organizational and compliance policies and guidelines

- Effectively utilize proactive interpersonal communication skills while dealing with patient and staff concerns

- Optimize patient flow using efficient customer service/communication skills with internal/external patients, care teams, management and centralized services Redeployed Screener Banner University Medicine-UACC Tucson, AZ

06/15-8/21/2020

Redeployed Screener Banner University Medical Center Tucson, AZ

04/20-05/29/2020

On Furlough Banner University Medical Center

Tucson, AZ

04/20-05/29/2020

Administrative Assistant, Senior Banner University Medical Center Tucson, AZ

07/14/2019-04/17/2020

- Diligently fulfill all administrative responsibilities for my leaders including: o Scott Hofferber, COO BUMG

B-UMCT

o Andreas Theodorou, M.D., FCCM, FAAP

Chief Clinical Education Officer

B-UMCT

Professor and Vice Chair for Clinical Affairs and Quality Department of Pediatrics, University of Arizona College of Medicine o Angela Castillo, Service Line Administrator Ophthalmology, Otolaryngology, Neurology, Neurosurgery

University of Arizona College of Medicine

- Accurately maintain schedules and calendaring needs for leaders listed above, including coordinating schedules with multiple specialists and hospital leadership

- Meticulously organize all expense reports for leaders through DocuWare. I was also an approved coder in DocuWare

- Maintain and organize all travel requests for physicians and staff to attend conferences, credentialing meetings, speaker engagements, etc Stay at Home Mother Chandler and Oro Valley, AZ

12/16/2015-07/14/2019

Executive Assistant Risen Savior Lutheran Church

Chandler, AZ

10/12/2012-12/15/2015

- Fulfilled with detail all assistant duties for the Senior Pastor with a congregation of approximately 1,200+ members

- Participated in the planning committee to expand the church to a multi-media and worship facility campus

- Effectively managed and maintained multiple calendars, facilitated all travel requirements and expense reports

- Prepared all worship documents and media slides

- Compassionately and accurately aided the Senior Pastor with all meeting preparations

Director of Catering Tempe Mission Palms Hotel and Conference Center Tempe, AZ

06/05/2025-10/20/2012

- Solely responsible for handling all wedding business – including event execution with ceremony rehearsals, ceremonies and formal receptions

- Keen ability to move through the sales process by gaining commitments on next steps within the negotiation and contract phases for event planning

- Network with companies to expand contacts and cultivate new business; develop and maintain relationships with key, high-end management executives and decision makers

- Utilize excellent business judgement and time management skills to balance efforts in the selling/detail processes with multi-tasking required to complete deadline requirements under pressure

- Responsible for training new catering managers and associates in all aspects of the sales process using structured, real-life applications

- Trained new employees in targeting client potential, the sales/contract negotiation process and detailing/execution of all catering events held on property

- Responsible for coordination of catering events and execution to include (but not be limited to): solicitation of new business, contract negotiations, establishing all details of event plans (food/beverage, audio/visual needs, meeting/social event layouts, maintaining client budgets, effectively communicate client needs in to appropriate hotel staff and ensure timely payment collection from clients

- Directly oversaw two immediate employees, while indirectly managing culinary, banquet, set up and audio/visual staff

Education and Accolades

Bachelor of Science, Hotel and Restaurant Management NAU

(Northern Arizona University)

Flagstaff, AZ

December 2006

Outstanding Senior Student Award NAU

School of Hotel and Restaurant Management

Flagstaff, AZ

December 2006

References available upon requests

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