Senior Network Infrastructure Leader

KENDALL

TALLEY

*******.*.******@*****.***

Mobile: 704-***-****

PROFESSIONAL

COMPETENCIES

Strategic Planning

Organizational Change

Training and Development

Risk Management

Continuous Improvement

Project Management

Change Management

Infrastructure Development

Quality Assurance

Process Reengineering

Emerging Technologies

Vendor Negotiation

Revenue Enhancement

Auditing Internal Technology

Policy and Compliance

Review

SKILLS

IT Governance

PROFESSIONAL SUMMARY

Tech savvy Information Technology Executive with strong background in Service-Desk management, Infrastructure management, Data Center management, Enterprise-Risk management, Information Technology management,

Lifecycle and Project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance

strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.

WORK HISTORY

Provalus – BrightSpeed Engagement - Team Manager

Whiteville, NC • 03/2024 - Present

Spearheaded end-to-end operational oversight for BrightSpeed’s Telco account, ensuring seamless service delivery across a 24/7 support model.

Directed and mentored a team of 20 technical

professionals responsible for maintaining critical Telco infrastructure, with a focus on performance,

accountability, and continuous improvement.

Conducted regular coaching sessions and individualized performance evaluations to foster growth, engagement, and technical excellence.

Led vendor relations and contract negotiations,

optimizing partnerships and ensuring alignment with strategic goals.

Delivered measurable improvements in Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), significantly enhancing client satisfaction and operational efficiency.

Cantey Tech Consulting - VCIO – Virtual CIO

Charleston, SC • 01/2022 - 11/2023

Streamlined IT operations by consolidating systems and implementing automation tools.

Improved system reliability and reduced downtime by implementing robust infrastructure upgrades and

monitoring solutions.

Achieved significant cost savings by optimizing cloud computing strategies in alignment with business

objectives.

Data Analytics

Digital Transformation

IT risk management

Strategic Planning

Capacity Planning

Performance Improvement

Business Intelligence

Adaptability

PERSONAL ACTIVITIES

Volunteering (Habitat for

Humanity)

Building Furniture

Restoring Cars

Boating

EDUCATION

South Carolina State University

Orangeburg, SC • 01/1990

Bachelor of Science: MIS /

Computer Science

Internetwork Engineering - IT Site Services Manager Charlotte, NC • 01/2021 - 12/2021

Led cross-location coordination efforts for the IT department across three sites in the United States.

Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.

Analyzed performance metrics to identify areas for improvement, leading to more effective resource

allocation and better overall results.

Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.

Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.

Wyndham Capital Mortgage - IT Operations Manager

Charlotte, NC • 03/2019 - 12/2020

Drove efficiency in IT operations by ensuring effective management of planning, architecture, purchasing,

implementation and maintenance processes while also conducting thorough audits for compliance.

Aligned IT strategy with organizational goals by collaborating closely with senior leadership on

technology roadmap development.

Managed a high-performing team of IT professionals, providing consistent coaching and development

opportunities to drive performance.

Achieved cost savings through the strategic

procurement of hardware, software, and services.

Maintained compliance with industry standards and regulations by implementing rigorous data governance policies and procedures.

Ernst & Young - Assistant Director of Technology,

Service Owner – Wireless Connectivity, Service Owner – Cisco Identity Services Engine, Service Owner – Guest Wireless Connectivity

Atlanta, GA • 03/2015 - 06/2019

Managed all aspects of the planning, architecture, purchasing, implementation, and maintenance of EY's Global Wireless LAN.

Streamlined communication between stakeholders,

member countries, and national firms to foster a

collaborative global work environment.

Reduced operational costs for the company through strategic vendor management and contract

negotiations.

Optimized resource utilization with effective capacity planning strategies, ensuring alignment with business demands.

Deloitte - Network Operations Manager, Data Center Manager, Wireless LAN Deployment Manager

Atlanta, GA • 01/1997 - 01/2015

Managed design, architecture, purchasing,

implementation, and maintenance of Deloitte's

Wireless LAN and Atlanta Data Center.

Managed complex IT projects from inception to

completion, consistently delivering within scope,

budget, and timeline constraints.

Improved system reliability and reduced downtime by implementing robust infrastructure upgrades and

monitoring solutions.

SPECIALIZEDTRAINING

Management Training: ITIL, Project Management, Time Management, Conflict Resolution, Ethics

.

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