Quality Control and IT Support Specialist Candidate

Raven Smith

Missouri, St.louis ***** • 636-***-**** • ***************@*****.***

Experience

Ferguson INC (work from home)

Quality control analyst St.louis,MO

May 2022-June 2024

Monitored and evaluated 43 of calls daily to ensure compliance with quality standards and customer service protocols.

Conducted training sessions for new and existing staff on quality standards and best practices.

US Bank St. Louis, MO

Debt collector/customer service December 2018-April 2022

Professionally persuade patients to pay on past due debts

Leave messages with consumers informing them of past due amount via a mandated script

Connexions

Travel agent/help desk

Planning and selling transportations, accommodations, insurance and other travel services St. Louis, MO

Advising them appropriate destination, modes of transportations, and travel date. August 2017-December 2018

Skills

Software: HTML, Java Programming, and Microsoft Office Suite

Hardware: Basic Wireless Network Configurations, Basic Functions of Switches, Routers, Firewall, Data Communication.

Certification(s): Scrum Project Management

Education

Atlanta Metropolitan State College Atlanta, GA

Information Technology AA March 2021 – Present

Helpdesk Certificate degree with description of program of study while earning 30 college credits

Relevant courses include: Into to java, Interactive Java, Intro to computers, Data communication, operating computer

Year Up Atlanta, GA

Professional Skills Training March 2021 – Present

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.

Developed an understanding of skillsets and traits necessary to achieve success in a corporate environment.

Awards and Honors

Year Up Greater Atlanta Atlanta, GA

Student of the Week 2021

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