Behavioral Health Project Coordinator Resume Title

Neema Ndayihimbaze

Houston, USA ***** 346-***-**** *****************@*****.***

Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Proficient in scheduling, patient communication, check-in processes, budget management, and generating comprehensive monthly reports. Known for reliability and adaptability, consistently prepared to meet evolving project demands while ensuring successful delivery. Committed to fostering a productive environment that enhances efficiency and drives project success. Behavior Health Project Coordinator, 04/2025 - Current Ibn Sina Foundation – Houston, Texas

• Supports physicians and other mental health professionals to facilitate patient care. Promote continuity of care through ongoing collaboration with patients, caregivers, PCPs, Mental Health Clinicians, and other care team members.

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Supports referral processes and assist families in accessing and connecting to appropriate services for patients' behavior and developmental health needs.

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Assist families in addressing social determinants of health, such as health insurance, food, clothing, housing, entitlement and government assistance programs, and other appropriate community resources and services.

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Identify and build relationships with community resources, such as Early Innervation, schools, and other local service providers to increase capacity for collaboration.

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• Resolve any problems or issues that patients may have at the clinic. Comfort and assist patients by anticipating anxieties, concerns by effectively respond and/or forward incoming calls.

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• Maintain confidentiality of all doctors, staff and patients' information by stay within HIPPA regulations.

• Keep patient files organized and confidential.

• Create project monthly report.

• Check in and out patients

• Scheduling patients

• Receive incoming calls and call backs.

• Managed resource allocation effectively to optimize project execution and efficiency. Professional Summary

Professional Experiences

• Kept projects on schedule by managing deadlines and adjusting workflows. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

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Refugee Health Promotion Peer Facilitator, 10/2023 - 02/2025 YMCA International Services – Houston, TX

Led trauma-informed sessions on mental health, wellness, and cultural adjustment for refugee and immigrant communities.

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Conducted outreach, identified referrals, and maintained client records to ensure effective support and access to services.

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Demonstrated fluency in English, Swahili, and Kinyarwanda, enabling inclusive communication across various platforms.

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Ensured grant compliance by determining client eligibility, maintain databases, and promptly reporting incidents and policy violations.

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• Facilitated workshops on cultural integration and adaptation for diverse community members.

• Developed peer support programs enhancing client engagement and service utilization.

• Implemented training sessions for volunteers, fostering effective communication skills.

• Coordinated resource distribution, ensuring timely access to essential services for clients.

• Mentored new facilitators, promoting best practices in peer support methodologies.

• Evaluated program effectiveness through participant feedback and adjusted strategies accordingly.

• Collaborated with local organizations to enhance community connections and service offerings.

• Led outreach initiatives, raising awareness of available resources within underserved populations.

• Identified areas in need of improvement and implemented solutions. Promoted a positive and inclusive learning environment through implementing conflict resolution strategies.

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Home Care Provider, 03/2019 - 08/2023

Jennifer Hoyt – Houston, TX

Provided care and instructional support to a hard-of-hearing child in areas such as infant care, meal preparation, and independent living.

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• Assisted and reported changes in the child's physical and mental condition to parents.

• Provided compassionate care to clients, ensuring comfort and safety in daily activities.

• Assisted clients with personal hygiene, meal preparation, and medication management.

• Coordinated transportation for clients to medical appointments and community activities. Home Care Provider, 09/2015 - 11/2017

Houston, TX

• Assisted an autistic child with home care duties and daily living activities.

• Monitored and reported changes in the child's physical and mental condition to parents. Direct Support Professional Caregiver, 11/2012 - 12/2014 The Homestead Assisted Living – Des Moines, Iowa

• Maintained client records, including medications, progress, and concerns, for discussion with supervisors.

• Provided safety and supervision in public settings while ensuring client confidentiality.

• Managed client budgets and monthly income to ensure financial stability. Provided compassionate care to individuals with disabilities, enhancing daily living skills and overall well- being.

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Assisted clients in personal hygiene, meal preparation, and medication management, promoting independence and dignity.

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Developed individualized support plans tailored to client needs, improving service delivery and satisfaction.

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Trained new staff on best practices in caregiving, ensuring compliance with safety standards and procedures.

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Monitored client progress and documented changes in behavior or condition for continuous improvement of care strategies.

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• Assisted clients with daily living needs to maintain self-esteem and general wellness. Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.

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Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.

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Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.

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• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Transported individuals to events and activities, medical appointments, and shopping trips. Some College (No Degree)

Des Moines Area Community College - Des Moines, Iowa 01/2010

Sharpstown High School - Houston, TX

Education

Skills

Languages: fluent in English, Swahili, Kirundi, and Kinyarwanda.

Strong interpersonal and cross-cultural

communication skills.

Experience in case management, outreach, and

program compliance.

Ability to provided trauma-informed care and

community support services.

Work well under pressure Experience in Microsoft Office, Word, Excel, and PowerPoint.

Problem-solving Project coordination

Time management Detail-oriented

Decision-making Critical thinking

Flexible and adaptable Project scheduling

Attention to detail Workload management

Quality assurance Data collection

Conflict resolution Deadline adherence

Spreadsheet tracking Status reporting

Clay Burundian Medical Fair, Volunteer, 2017, Managed a team of four to ensure quality service for all attendees., Assisted Swahili, Kinyarwanda, and Kirundi-speaking attendees with language barriers.

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RBF Church, Volunteer, Served as an interpreter for non-English speakers during church services., Scheduled hospital appointments and provided transportation for elderly non-English speakers, assisting with interpretation., Helped non-English-speaking families interpret important correspondence.

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Community Service & Volunteer Work

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