Medical Office Assistant - Recent Graduate, Patient-Centered Support

Rita Weatherby

Mesa, AZ 602-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Recent graduate with a Diploma in Medical Office Assistant from Bryant & Stratton College, equipped with a

solid foundation in healthcare administration, patient interaction, and office procedures. Experienced in

customer service and team collaboration, with strong interpersonal, organizational, and communication skills.

Dedicated to supporting healthcare teams with administrative excellence and a patient-focused approach.

EDUCATION

Diploma in Medical Office Assistant

Bryant & Stratton College — Online: June 2025

CERTIFICATIONS

+ Recovery Support Specialist — Southwest Behavioral Health, December 2022

¢ Arizona State Fingerprint Clearance Card — Level 1, 2024 — 2027

SKILLS

* Medical Terminology Scheduling & Appointment Management

¢ HIPAA Compliance Electronic Health Records (EHR)

¢ Patient Interaction Customer Service Excellence

¢ Time Management Office Administration

* Conflict Resolution Team Collaboration

* Microsoft Office Suite Data Entry

PROFESSIONAL EXPERIENCE

Customer Sales Associate, AARP March 2024 —April 2025

¢ Provided front-line customer service, assisting members with inquiries while maintaining a positive and

professional demeanor.

* Organized and restocked merchandise, ensuring a clean and well-presented environment for shoppers.

- Performed warehouse tasks including inventory management, sorting deliveries, and maintaining proper

stock levels.

¢ Collaborated with team members to ensure efficient daily operations, adhering to company policies and

safety procedures.

Customer Sales Associate, Cornerstone Mission Thrift Store October 2023 — March 2024

* Provide front-line customer service, assisting with product inquiries and purchases.

* Maintain store organization, manage restocking, and ensure a clean shopping environment.

* Operate cash register, handle transactions, and assist in donation processing.

* Coordinate daily store operations, contributing to a positive shopping experience.

Vocational Trainee, Southwest Behavioral Health March 2023 — January 2024

¢ Supported group facilitation and skills training for individuals with behavioral health needs.

« Assisted in administrative documentation and compliance-related tasks.

« Helped members access community resources and develop life skills.

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