Customer-Focused Service Professional with 6+ Years Experience

Tashi Waters

*** *. ***** ** ********, AZ *****

623-***-**** ************@*****.***

OBJECTIVE

Customer-focused professional with 6+ years of experience supporting high-volume customer service, healthcare-adjacent operations, and hospitality environments. Proven ability to manage heavy inbound/outbound call volume, resolve complex customer needs, support benefits coordination and maintain accurate account documentation. PROFESSIONAL EXPERIENCE

United Parcel Service Lead Package Handler Dec. 2022- April 2024 Goodyear, AZ

• Supported warehouse operations in a high-volume and high-performance environment, ensuring accurate sorting, scanning, and loading of packages.

• Directed inventory management, vendor relations, and ordering to optimize efficiency and profitability.

• Led certified training initiatives by coaching and developing new handlers and associates for success across the region.

• Contributed as an active member of the company’s Culture Committee, strengthening employee engagement and workplace culture.

• Consistently achieved operational excellence, customer satisfaction, and revenue goals that positioned the warehouse as a benchmark for performance.

ATL Wings Cashier June. 2021- Dec 2022

Avondale, AZ

• Delivered high-quality customer service in a high-traffic hospitality environment, managing guest interactions, orders, and payment processing.

• Handled multiple priorities simultaneously, including order accuracy, customer concerns, and team-coordination during peak hours.

• Resolved customer issues calmly and professionally, contributing to positive guest experiences and repeated customer business.

• Demonstrated cultural sensitivity and inclusiveness when working with diverse families and communities.

• Collaborated with team members to maintain smooth operations and meet service expectations. Triton Customer Service Representative Jan. 2017 - May. 2021 Tempe, AZ

• Supported high-volume inbound and outbound calls, assisting customers with account questions, service inquiries, and issue resolution in a fast-paced call center environment.

• Provided benefit-related support, guiding customers through plan information, eligibility questions, and documentation requirements with professionalism and empathy.

• Maintained accurate customer records through consistent data entry and CRM updates, ensuring compliance and data integrity.

• Maintained productivity and quality expectations while balancing call handling time, accuracy, and customer satisfaction.

PROFESSIONAL SKILLS

• Active Listening and Persuasive

Communication.

• Sales Knowledge Support and Customer

Retention.

• HIPAA-Aware Communication.

• Problem Solving and Adaptability.

• Proficient in Microsoft programs: Word, Excel,

PowerPoint, Outlook.

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