Certified Nursing Assistant with Customer Service Leader

Lisa Lanni

Kings Park, NY *****

631-***-**** - *************@*****.***

Professional Summary

Dynamic professional Certified Nursing Assistant with a strong background in customer service and team leadership, notably at TD Bank. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in patient care and collaboration, with a focus on delivering exceptional service and support. Committed to maintaining high standards of accuracy and client satisfaction. Skills

• Patient care • Vital signs monitoring

• Emotional support • Collaboration

• Attention to detail • Infection control

• Mobility assistance • HIPAA compliance

Work History

11/2025 to 11/2025 Certified Nursing Assistant (CNA) Intern Jefferson Ferry Life Plan Community – South Setauket, NY Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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Supported ambulation and physical therapy needs by conducting planned exercise routines.

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06/2021 to 07/2025 Teller

TD Bank – Northport, NY

• Educated customers on use of banking website and mobile apps. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

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Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

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• Processed customer transactions promptly, minimizing wait times. 01/2020 to 06/2021 Supervisor

Lidl US – Huntington, NY

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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• Evaluated staff performance and provided coaching to address inefficiencies.

• Maintained database systems to track and analyze operational data. Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

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05/2015 to 01/2020 Assistant Manager /Store Manager Best Market – Commack, NY

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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• Generated repeat business through exceptional customer service. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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06/2008 to 09/2013 Clerical Receptionist

Manor Fuels – Huntington Station, NY

• Resolved customer problems and complaints.

• Corresponded with clients through email, telephone, or postal mail.

• Responded to inquiries from callers seeking information.

• Answered phone promptly and directed incoming calls to correct offices. 06/1990 to 06/2008 Caregiver

Private Clients – Smithtown, NY

Provided safe mobility support to help patients move around personal and public spaces.

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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Assisted clients with daily living needs to maintain self-esteem and general wellness.

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Education

10/2025 Certificate: Certified Nursing Assistant

Ideal School of Allied Health Care - Islandia, NY

05/2011 Associate of Arts: Paralegal Studies

Suffolk County Community College - Selden, NY

Certifications

• CNA - Certified Nursing Assistant, Ideal School of Allied Health Care - 10/2025

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